Voice Process - Customer Support Executive – BPO jobs - Surat - Votiko solutions - 0 to 0.5 years of experience - 12 May 2021
Voice Process - Customer Support Executive – BPO
Job Description
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Assist in training junior Customer Support Representatives
• Experience as a Customer Support Specialist or similar CS role
• Understanding of how CRM systems work
• Excellent communication and problem- solving skills
benefits
• Incentives on target Achievement
• 5 Working Days (Sat-Sun Off)
• Salary: ₹ 13,000 to - ₹ 35,000.00 / month
the above requirements suit your interest, send your resume