Voice Process Jobs in Bangalore - MindaQuest Business Solutions Pvt Ltd
Voice Process
Job Description
Language: Gujarati+ English
Shift Time
1. He is responsible for efficient dealing of complaints to completion and enabling satisfaction of the customer.
2. He is responsible for rendering useful administrative support to other members of the customer care team.
3. He is responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.
4. He is responsible for monitoring Call tracking for responses from the administrative team so call returns are done in a timely fashion.
5. His responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let the participant know the inquiry is still being researched.
6. His responsibility is to answer participant questions, as well as question participants to obtain full understanding of what information is being requested.
Job Particulars
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