Voice Process Jobs in Chennai - MS Chola
Voice Process
12000 - 25000 Monthly 
LLM, B.Arch, Diploma, M Phil / Ph.D, B.Com, B.Pharm, BA, M.Arch, M.Com, M.Pharm, MA, BBA/BBM, BCA, BDS, BE/B.Tech, MBA/PGDM, BEd, BHM, BSc, MCA, MD, MDS, ME/M.Tech, BVSc, CA, CS, ICWA, LLB, MBBS, MEd, MHM, MS, MSc, MSW, PG Diploma, Vocational Training, B.Design, B.FashionTech, BFA, BAMS, BHMS, MVSc, B.P.Ed, MPEd, B.F.Sc(Fisheries), M.F.Sc(Fisheries), BSW, Other Graduate, Other Post Graduate, Other Course 
Job Description
Greetings from MS Chola!!!
We have an urgent requirement for CRM – Voice process for inbound & outbound process:
Designation : Customer Service Executive (Voice Process) – Hindi Mandatory
Qualification : Any Degree/ 12th + Diploma (3 years)
Industry : BPO
Process : Voice process (Inbound/Outbound)
Shift : Rotational Shift
Eligibility : Fresher/ Experienced
No of Requirements : 15
Job location : Chennai
Languages Known : Hindi (Mandatory), English & Malayalam/Telugu/Kannada/Marathi.
Salary : Not a constraint for the right candidate
Job Description:
1. Customer Service Executives are required to answer incoming calls from callers for various reasons- answer inquiries, resolve complaints, requests and provide information.
2. Identifying and assessing customers’ needs to achieve satisfaction.
3. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
4. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
5. Keep records of customer interaction
Graduates/ PG. Should be fluent in English, Hindi (Mandatory) and one regional language
Relevant experience in customer service would be an added advantage.
Very good spoken English & Good Attitude
Interested can please forward your updates resume to
Walk-in for the
interview from 28th Sep to 30th October 2018 between 10 AM – 5 PM Venue Details: Chola MS General Insurance No.234, Parry House, 4th
Floor, NSC Bose Road, Chennai – 600001 Contact Person: Latha S-Process
Lead- HR-Dare House-CPSPL Contact no: +91 / 044-
30445522-5522.
Job Particulars
About Company
Cholamandalam MS General Insurance Company Limited is a Joint Venture between the Murugappa Group and Mitsui Sumitomo Insurance Company Limited, Japan. Chola MS offers a wide range of insurance products that includes Accident, Engineering, Health, Liability, Marine, Motor, Property, Travel and Rural insurance for individuals and corporates.
Chola MS champions a brand philosophy called T3, which stands for Trust, Transparency and Technology. It has also been consistently recognised and awarded by the Government of India, international entities and ratings agencies for its insurance service and delivery innovations. The company has 109 branches and over 9000 agents across the country.
The Company achieved a Gross Written Premium (GWP) of Rs. 31,333 million registering a robust growth rate of about 28% over the previous year. The Company’s market share as at March 31, 2017 was 2.76% (among general insurance companies).The growth was driven by new partnerships secured during the year and strong growth achieved in proprietary channels. Together with investment income, the Company recorded its highest ever operating profits. Profit before tax increased from Rs. 2,131 million to Rs. 2,971 million for the year ended March 31, 2017.
