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Voice Process Jobs in Pune - Financial Outsourcing Firm

Voice Process
Financial Outsourcing Firm
Pune(Shivaji Nagar )
Other Graduate, BBA/BBM, 12th Pass (HSE), Diploma, B.Com, BA
10000 - 12000 Monthly
Financial Outsourcing Firm
Last Date 24 Jan 2021
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Financial Outsourcing Firm - Job Details

Date of posting: 25 Nov 20

Please find below Job Description for the above role:

  ·         Resolving customer query/complaints of the customers through inbound calls

·         Escalate cases as per the escalation matrix given by the respective manager on scenarios wherein immediate resolution cannot be given to the customer to win customer confidence

·         Daily interaction with the reporting manager to understand the performance baseline & the ways to achieve the important metrics which are critical to business

·         Efficiently & effectively navigate the website, CRM, and other systems & technologies provided by Client.

·         Provide an excellent level of customer service driven by professionalism, timeliness and accuracy. Ensure targets for service levels, quality and customer satisfaction are achieved

·         Support the Team Leader in the practical day today management and control of customer service

·         Other duties from time to time that may be assigned

Desired Candidate Profile

·         Minimum 10+2 /diploma from a recognized Board

·         Working knowledge of Basic Computers with a fair knowledge of MS Word and Excel

·         Ability to draft a letter with proper grammar, content, format

·         Good communication skills are a must

Candidate must be willing to work in day/night* shifts from office in Pune.

*Night Shift is only for Male candidates.

Additional Benefits:

  • Performance-based incentives
  • Night-shift allowance
  • Job Summary

    Job Type : Full Time
    Job Role : BPO / Telecaller
    Job Category : Diploma,BPO
    Hiring Process : Face to Face Interview
    Who can apply : Freshers

    About Financial Outsourcing Firm

    Financial Outsourcing Firm
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    This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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    Financial Outsourcing Firm recruiting Voice Process candidates nearby Pune(Shivaji Nagar ).Financial Outsourcing Firm vacancies for Voice Process is recruited through Written-test, Face to Face Interview etc.
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