Walk-in @ HCL For Remote Desktop Support L2 - Bangalore !! Jobs in Bengaluru - HCL Technologies Limited
Walk-in @ HCL For Remote Desktop Support L2 - Bangalore !!
HCL Technologies Limited
Expired
Posted: 31 Jan 20
Job Description
Greetings !!
Responsibilities:
Coordinate desktop changes to avoid deployment collisions.
Prepare requests for rollout
Prioritize change requests
Create rollout plans for changes requests
Coordinate implementation process
Keep track of request and make sure they are implemented as planned
Participate in incident handling concerning desktop changes.
Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
Microsoft environment knowledge (desktop & server).
Have some level of technical understanding of the products building up a desktop service.
Experience from the desktop environment.
Understanding and experience of change management process.
Prepare requests for rollout
Prioritize change requests
Create rollout plans for changes requests
Coordinate implementation process
Keep track of request and make sure they are implemented as planned
Participate in incident handling concerning desktop changes.
Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
Microsoft environment knowledge (desktop & server).
Have some level of technical understanding of the products building up a desktop service.
Experience from the desktop environment.
Understanding and experience of change management process.
Technical Requirements
Phone support experience necessary.
Technical Service desk or technical call center experience is necessary.
Disciplined, systematic problem solving skills required.
Windows Operating systems
Clients: Windows7, Windows Vista, Windows XP, Windows 2000
Servers: Windows 2000, Windows 2003, Windows 2008
Knowledge of Active Directory, Exchange 2003/2007
ITSM ticketing tools such as Remedy, HP Service Center,
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
Internet browsers (e.g. Explorer, Chrome, Firefox),
Support for laptop, desktops, and printers
PDA and blackberry support
Other Skills / Experience
Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone.
ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change management.
Phone support experience necessary.
Technical Service desk or technical call center experience is necessary.
Disciplined, systematic problem solving skills required.
Windows Operating systems
Clients: Windows7, Windows Vista, Windows XP, Windows 2000
Servers: Windows 2000, Windows 2003, Windows 2008
Knowledge of Active Directory, Exchange 2003/2007
ITSM ticketing tools such as Remedy, HP Service Center,
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
Internet browsers (e.g. Explorer, Chrome, Firefox),
Support for laptop, desktops, and printers
PDA and blackberry support
Other Skills / Experience
Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone.
ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change management.
Walk -in Details:
Date: 1st Feb-2020
Time : 10.30 AM to 2.00 PM
Contact Person : Shobana
Venue :
HCL Technologies
Plot #3 Surya Sapphire
Hosur Road Near D-Mart
1st Phase,Electronic City,
Bengaluru,
Karnataka 560100
Education
Diploma in Any Specialization, B.Com in Commerce, B.Tech/B.E. in Any Specialization, B.Sc in Any Specialization, Any Graduate in Any Specialization
MCA in Computers, MS/M.Sc(Science) in Any Specialization, M.Tech in Any Specialization, MBA/PGDM in Any Specialization, Any Postgraduate in Any Specialization
Doctorate Not Required
Job Particulars
Role others
Education Other Course
Who can apply Experienced (4 to 7 Years)
Hiring Process Walk - In
Employment TypeFull Time
Job Id847829
Job Category Others
Locality Address
State Karnataka
Country India
About Company
HCL Technologies Limited
Jobs By Location
Bangalore
Kolkata
Gurgaon
Chennai
Hyderabad
Pune
Mumbai
Delhi
Noida
Ahmedabad
Others also searched for
Job & career videos Subscribe
