We are Hiring Customer Support Specialist (English speaking) for US/UK Process Jobs in Surat,Valsad,Vapi - Votiko

Job Description

Hiring for Customer Support Executive / inbound process || customer support || CCE Call Center Executive Voice Customer Service Voice Process / Non-Voice Process & Technical Support Executive

Skill Set Required

•             Excellent Communication Skills in English

•             Good Understanding ability.

•             The the associate will be responsible for efficient dealing of complaints to completion and enabling the satisfaction of the customer.

•             He will be responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.

•             Responsibility of monitoring, Call tracking for responses from the administrative team so call returns are done in a timely fashion.

•             His responsibility is to Follow-up with participants within a

Roles & Responsibilities

•             Should be able to answer to emails timely ensuring adherence to the process standards.

•             Follow up customer calls made wherever is necessary

•             Maintain customer satisfaction ratings based on explicit criteria set forth by the company.

•             Attend mandatory training sessions to stay updated on product or company policy changes

•             Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.

•             Input data into the company computer platform to keep each customer record updated.

5 Working Days (Sat-Sun Off)

Salary: ₹15,000 to - ₹30,000.00 /month

Location: Majura Gate, SURAT