Web Services Jobs in Bangalore - Rivera ManpowerServices

Web Services
Rivera ManpowerServices
2012 - 2017
2 to 3+ Years
25000 - 35000 Per Month
Rivera ManpowerServices
Last Date 20 Aug 2017

Rivera ManpowerServices - Job Details

Date of posting: 31 Jul 17
  • Position- Web Services (Technical Service Associate)

  • Client's Web Services Customer Service, provides global support to a wide range of external customers as they build mission-critical applications on top of Client's Web Services Support team helps customers what Cloud Computing is all about, and whether it can be useful for their business needs. 
  • This team also helps with account and billing related inquiries, and interface with Client's teams focusing to provide the perspective of the Voice of the Customer.
  • Do you think Cloud Computing is fascinating? 
  • Do you ever ponder the backbone that powers internet TV and social media? 
  • Are you passionate about driving customer success? 
  • Interested in learning new technologies? 
  • Do you thrive in a dynamic, fast- paced environment? 
  • Do you love discussing new technologies with your friends and family? 
  • Does the idea of launching a load balanced java application in Singapore from your laptop in Seattle make you smile?
  • As an Client's WebServices Customer Support Associate, you'll help field customer e-mail and phone contacts, interface with Client's WebServices Developer Support Reps, and as you interact directly with our Developer community to resolve support issues.
  • You will work with exceptionally driven, customer-obsessed customer service associates and leadership.
  •  You will act as a Cloud Computing evangelist in the leading edge of this growing industry.
In addition, your responsibilities will include, but will not be limited to, the following: 
  • Providing prompt, efficient, detailed, customer-oriented service to Client's Web Services customers.
  • Working with other customer support teams to ensure a consistent and high-quality level of support.
  • Being a voice and advocate for our customers when something doesn't feel right.
  • Driving projects that improve support-related processes.
  • Working with customers to understand how they use Client's web services, and providing valuable feedback to business and development teams.
  • Acting as an advocate for our customer, reporting and acting on observed areas for improvement.
  • Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
  • Assisting with customer communication during Client's Web Services critical launches and support events.
  • Assuming responsibility for developing detailed knowledge about specific product lines and features.
  • Making sure internal knowledge reference pages are updated.
  • Driving projects that improve support-related processes.
  • Working with customer support teams to ensure a consistent and high-quality level of support.
  • Supporting the customers to understand how they are using our services, and providing feedback to business and development teams.
  • Familiarity with Web Technologies and the Internet.
  • 2-4 years of experience working directly with customers to resolve issues.(Account and billing enquiries handling experience preferred).
  • Proficiency in MS Office, with an emphasis on Excel.
  • Ability to summarize technical customer issues into notes that are readable by other parties (you can paraphrase a complex issue while writing for comprehension).
  • Ability to work weekends and/or evenings.

Job Summary

Job Type : Full Time
Job Role : Others
Job Category : Others
Hiring Process : Face to Face Interview
Who can apply : Experienced (2 to 3+ Years)

About Rivera ManpowerServices

Rivera ManpowerServices
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us

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Rivera ManpowerServices recruiting Web Services Experienced(2 to 3+ Years) candidates candidates nearby Bangalore.Rivera ManpowerServices vacancies for Web Services is recruited through Written-test, Face to Face Interview etc.
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