Web Services Jobs in Bangalore - Rivera ManpowerServices

Web Services
Rivera ManpowerServices
2012 - 2017
2 to 3+ Years
25000 - 35000 Per Month
Rivera ManpowerServices
Last Date 20 Aug 2017

Rivera ManpowerServices - Job Details

Date of posting: 31 Jul 17
  • Position- Web Services (Technical Service Associate)

  • Client's Web Services Customer Service, provides global support to a wide range of external customers as they build mission-critical applications on top of Client's Web Services Support team helps customers what Cloud Computing is all about, and whether it can be useful for their business needs. 
  • This team also helps with account and billing related inquiries, and interface with Client's teams focusing to provide the perspective of the Voice of the Customer.
  • Do you think Cloud Computing is fascinating? 
  • Do you ever ponder the backbone that powers internet TV and social media? 
  • Are you passionate about driving customer success? 
  • Interested in learning new technologies? 
  • Do you thrive in a dynamic, fast- paced environment? 
  • Do you love discussing new technologies with your friends and family? 
  • Does the idea of launching a load balanced java application in Singapore from your laptop in Seattle make you smile?
  • As an Client's WebServices Customer Support Associate, you'll help field customer e-mail and phone contacts, interface with Client's WebServices Developer Support Reps, and as you interact directly with our Developer community to resolve support issues.
  • You will work with exceptionally driven, customer-obsessed customer service associates and leadership.
  •  You will act as a Cloud Computing evangelist in the leading edge of this growing industry.
In addition, your responsibilities will include, but will not be limited to, the following: 
  • Providing prompt, efficient, detailed, customer-oriented service to Client's Web Services customers.
  • Working with other customer support teams to ensure a consistent and high-quality level of support.
  • Being a voice and advocate for our customers when something doesn't feel right.
  • Driving projects that improve support-related processes.
  • Working with customers to understand how they use Client's web services, and providing valuable feedback to business and development teams.
  • Acting as an advocate for our customer, reporting and acting on observed areas for improvement.
  • Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
  • Assisting with customer communication during Client's Web Services critical launches and support events.
  • Assuming responsibility for developing detailed knowledge about specific product lines and features.
  • Making sure internal knowledge reference pages are updated.
  • Driving projects that improve support-related processes.
  • Working with customer support teams to ensure a consistent and high-quality level of support.
  • Supporting the customers to understand how they are using our services, and providing feedback to business and development teams.
  • Familiarity with Web Technologies and the Internet.
  • 2-4 years of experience working directly with customers to resolve issues.(Account and billing enquiries handling experience preferred).
  • Proficiency in MS Office, with an emphasis on Excel.
  • Ability to summarize technical customer issues into notes that are readable by other parties (you can paraphrase a complex issue while writing for comprehension).
  • Ability to work weekends and/or evenings.

Hiring Process : Face to Face Interview

Job Role : Others

About Rivera ManpowerServices

Rivera ManpowerServices
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Rivera ManpowerServices recruiting Web Services Experienced(2 to 3+ Years) candidates in Bangalore. The Rivera ManpowerServices vacancies for Web Services is filled through Face to Face Interview etc.
Rivera ManpowerServices jobs for Experienced(2 to 3+ Years) candidates are very common in nature as the company recruits a lot of Experienced(2 to 3+ Years) candidates every year based on the skills . The candidates with BSc, BCA, BE/B.Tech are selected to full fill the vacancies in Others job field. The Experienced(2 to 3+ Years) candidates applying for Web Services should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Rivera ManpowerServices recruitment, Experienced(2 to 3+ Years) candidates are mostly chosen for the department Others. To learn more about the current jobs and other details, it is better to go through official site of Rivera ManpowerServices and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Rivera ManpowerServices and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.