Web Solution Specialist Jobs in Mumbai,Navi Mumbai - Endurance International

Responsibilities:

• Troubleshooting, resolving all technical issues related to our software and the range of products and services it provisions
  
• Interacting with clients via. live chat, web based systems, online forums and telephone to resolve their problems and gather feedback
  
• Testing & analysis of all products & services
  
• Identifying any bugs/issues in the system and assisting in their resolution
  
• Recording, tracking and reporting problem activity
  
• Building strategies to improve efficiency, profitability and quality of service
  
• Reviewing existing product/feature documentation; publish documentation in internal knowledge bases
  
• Abide by our organization's Information security policies and guidelines.
  
• Information security is the responsibility of every individual working for the organization and all employees have to follow the organization's Information Security Policies at all times
  

• Experience: 0-2 years in Customer Service or similar capacity, preferably on an IT
  
• platform
  
• Educational Qualifications: Graduate from any stream. Any Engineering, or BSc
  
• (IT or Computers) preferred
  

• Must be customer focused and willing to do whatever it takes to resolve customer issue
  
• Strong customer interaction skills and ability to work in a variety of customer situations
  
• Outstanding written and verbal communication skills
  
• Ability to solve complex problems quickly, inventively and resourcefully
  
• Good working knowledge of computers and the internet; strong ability to develop new skills
  
• Should be able to provide project foresight in tracking, interpreting and resolving issues and aiding software implementation
  
• Strong attention to detail
  
• Avid internet user, with strong inclination towards technology
  
• Highly motivated and energetic team player, with excellent interpersonal skills
  
• Must be willing to work in rotational shifts
  

• Networking and DNS basics
  
• Basic knowledge of Linux/Windows Operating Systems.
  
• Basic knowledge of Hardware
  
• Basic knowledge of Softwares
  
• Basic knowledge of Web and Email servers
  
• Configuration and troubleshooting mail clients using IMAP/POP/SMTP
  
• Troubleshooting server side scripts
  
• Technologies involved (prior knowledge of these would be a plus):
  
• Domain names and domain name registration
  
• Web Hosting
  
• cPanel/Plesk
  
• POP/IMAP/SMTP
  

• Endurance employees love their jobs, and not just because we offer the most competitive salaries in the industry. 
  
• Our excellent benefits include everything from great medical and life insurance to catered meals. 
  
• We have no dress code (tee-shirts are a-ok!). 
  
• We have flexible work hours and flexible holidays. 
  
• We are passionate about building the next generation of web products, and we believe that happy teams are the key to achieving this goal.
  
• If you like the idea of working in an exciting workspace on cutting-edge internet products that make a truly global impact (and wearing flip-flops to work), then we want to get to know you!