Web Solutions Specialist- Technical Support Jobs in Mumbai,Navi Mumbai - Endurance International Group

Web Solutions Specialist- Technical Support
Endurance International Group
ME/M.Tech, Other Post Graduate, BE/B.Tech
2015 - 2018
200000 - 400000 Per Year
Endurance International Group
Last Date 02 Apr 2019
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Endurance International Group - Job Details

Date of posting: 01 Feb 19


  • Troubleshooting, resolving all technical issues related to our software and the range of products and services it provisions
  • Interacting with clients via. live chat, web based systems, online forums and telephone to resolve their problems and gather feedback
  • Testing & analysis of all products & services
  • Identifying any bugs/issues in the system and assisting in their resolution
  • Recording, tracking and reporting problem activity
  • Building strategies to improve efficiency, profitability and quality of service
  • Reviewing existing product/feature documentation; publish documentation in internal knowledge bases
  • Abide by our organization's Information security policies and guidelines. Information security is the responsibility of every individual working for the organization and all employees have to follow the organization's Information Security Policies at all times
General Requirements:
  • Age: 27 or younger
  • Experience: 02 years in Customer Service or similar capacity, preferably on an IT
  • platform
  • Educational Qualifications: Graduate from any stream. Any Engineering, or BSc (IT or Computers) preferred
Detailed Requirements:
  • Must be customer focused and willing to do whatever it takes to resolve customer issue
  • Strong customer interaction skills and ability to work in a variety of customer situations
  • Outstanding written and verbal communication skills
  • Ability to solve complex problems quickly, inventively and resourcefully
  • Good working knowledge of computers and the internet; strong ability to develop new skills
  • Should be able to provide project foresight in tracking, interpreting and resolving issues and aiding software implementation
  • Strong attention to detail
  • Avid internet user, with strong inclination towards technology
  • Highly motivated and energetic team player, with excellent interpersonal skills
  • Must be willing to work in rotational shifts
Tech knowledge required:
  • Networking and DNS basics
  • Basic knowledge of Linux/Windows Operating Systems.
  • Basic knowledge of Hardware
  • Basic knowledge of Softwares
  • Basic knowledge of Web and Email servers
  • Configuration and troubleshooting mail clients using IMAP/POP/SMTP
  • Troubleshooting server side scripts
  • Technologies involved (prior knowledge of these would be a plus):
  • Domain name system (DNS)
  • Domain names and domain name registration
  • Web Hosting
  • cPanel/Plesk
  • PHP,Perl,ASP, dotNET, Perl and FastCGI
  • Drupal, Wordpress,DotNetNuke, Magento, other softwares
  • Simple Database functions like Backup/Restore
  • Email Solutions
  • Digital Certificates
  • Issuing

Job Summary

Job Type : Full Time
Job Category : Tech Support,Analyst / Analytics,Logistics / Transportation
Hiring Process : Written-test, Face to Face Interview
Who can apply : Freshers

About Endurance International Group

What's the company like?

Endurance International Group is a publicly traded (NASDAQ: EIGI) technology company that helps power small and medium ­sized businesses online. Through its proprietary cloud platform, Endurance provides web presence solutions including web hosting, e Commerce, eMarketing and mobile business tools to approximately 4.4 million subscribers around the globe. The company's world­class family of brands includes BlueHost, HostGator, iPage,, A Small Orange, MOJO Marketplace, BigRock and ResellerClub, among others.

In India, Endurance has a very strong presence through its brands Hostgator, BlueHost,BigRock, ResellerClub & Logicboxes. Through its strong performance & brand marketing activities, Endurance has been able to cement itself as an innovative family of brands that are market leaders within their categories. Headquartered in Burlington, Massachusetts, Endurance employs more than 2,700 people across the United States in Utah, Texas, Washington and Arizona and in the United Kingdom, India, Israel and Brazil.

ResellerClub :

The ResellerClub platform powers some of the world's most popular web hosts, domain re­sellers,web designers and technology consultants. ResellerClub provides scalable and secure shared Hosting, Reseller Hosting, VPS solutions as well as Dedicated Hosting in addition to a comprehensive suite of gTLDs, ccTLDs and other essential web presence products.


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Endurance International Group recruiting Web Solutions Specialist- Technical Support candidates nearby Mumbai, Navi Mumbai.Endurance International Group vacancies for Web Solutions Specialist- Technical Support is recruited through Written-test, Face to Face Interview etc.
Endurance International Group Company recruits a lot of candidates every year based on the skills Customer Care Executive. The candidates with ME/M.Tech, Other Post Graduate, BE/B.Tech are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Mumbai, Navi Mumbai can apply for Web Solutions Specialist- Technical Support position in Endurance International Group. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Endurance International Group recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Endurance International Group and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Endurance International Group and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Endurance International Group and near your city and get a secured career.