WFM planner Jobs in Mumbai - PES HR Services

WFM planner
PES HR Services
500000 - 800000 Per Year
PES HR Services
Last Date 25 Nov 2018
This Job is Expired

PES HR Services - Job Details

Date of posting: 26 Sep 18
Job Profile: WFM Planner

Company: SITEL, Malad, Mumbai

Shift Timing: Rotational


Experience –

1) 5 years in Workforce Management with 2 years’ experience in Planning

2) Good communication.

3) Should be and have experience in International BPO Process

4) Transition Management

Job Description-CWFM-Planner

The information on this job description is designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Summary of Primary Job Responsibilities:

  • Analyze the Productivity and Workforce Capacity to support management reviews, decision making and/or mitigating actions required for ensuring SLA commitments and Financial Plans are met
  • Derive Long term & short term Forecasting using forecasting mechanism in scientific way with available data

  • Points.

  • Understand Analyze workload to workforce ratios to assist the management team with Financial Planning

  • Conduct Analysis of Actuals vs Targets on workforce Metrics to identify potential Risk or Opportunities

  • Analyze and prepare workforce productivity and Capacity Analysis summaries for Monthly Reviews Managerial and Management levels.

  • Should be able to single hand deliver planning needs to ensure revenue / fte & BTP targets are met as budgeted

  • Deliver innovative sizing solutions for new accounts

  • Monitor drivers against business changes & develop model to improve accuracy & optimization

  • Prepare mitigation plan, root cause analysis & Value add solutions on sizing.

  • Optimize seats and support requirement ratios

Typical Qualifications:(education, experience, knowledge, skills and abilities typically needed to perform this job)

  • 5 years of WFM experience with minimum 2 years as a Planner with direct exposure to America & EMEA clients.

  • Should have sound knowledge in E-lang based planning models

  • Communicate effectively with internal and external customers to drive planning & meet all the business objectives.

  • Should possess excellent communication (Verbal & Written) & presentation skills.

  • Should have stakeholder management skills.

  • Should possess Analytical skills.

  • Flexible, creative problem-solving, anticipates changes and welcomes challenges.

  • Should have knowledge of WFM Tools.

  • Open for rotational shifts.

  • Should have good knowledge of Microsoft office (Package)

  • Should possess statistical knowledge

Interested candidate can send there CV to

Job Summary

Job Type : Full Time
Job Role : Others
Job Category : MBA,Diploma,BSc/BCA/BBM,Analyst / Analytics,Logistics / Transportation
Hiring Process : Face to Face Interview, Telephonic Interview
Who can apply : Freshers

About PES HR Services

PES HR Services is an upcoming and developing HR Consultancy.
This Job is Expired
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us

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PES HR Services recruiting WFM planner candidates nearby Mumbai.PES HR Services vacancies for WFM planner is recruited through Written-test, Face to Face Interview etc.
PES HR Services Company recruits a lot of candidates every year based on the skills . The candidates with Other Graduate, Other Post Graduate, Other Course, Vocational Training, MVSc, B.Design, B.P.Ed, M.F.Sc(Fisheries), ME/M.Tech, BVSc, CA, CS, BSc, MCA, MD, MDS, BAMS, BHMS, B.FashionTech, BFA, ICWA, LLB, No Education/Schooling, Upto 9th Std, LLM, Certificate Course (ITI), B.Arch, M Phil / Ph.D, Diploma, B.Pharm, B.Com, M.Arch, BA, 12th Pass (HSE), 10th Pass (SSC), M.Pharm, M.Com, BBA/BBM, MA, BDS, BCA, MBA/PGDM, BE/B.Tech, BHM, BEd, MEd, MBBS, B.F.Sc(Fisheries), PG Diploma, MSW, MSc, MS, BSW, MHM, MPEd are selected to full fill the vacancies in Others job field. The candidates nearby Mumbai can apply for WFM planner position in PES HR Services. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the PES HR Services recruitment, candidates are mostly chosen for the department of Others . To learn more about the current jobs and other details, it is better to go through official site of PES HR Services and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of PES HR Services and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in PES HR Services and near your city and get a secured career.