Workforce Associate/Analyst Jobs in Mumbai - Hinduja Global Solutions Limited

Workforce Associate/Analyst

Hinduja Global Solutions Limited

1 to 3 Years

Not disclosed

Expired

Posted: 06 May 20

Workforce Associate/Analyst_USA_SAL UPTO 29CTC_TELEPHONIC INTERVIW

Hinduja Global Solutions Limited

1 - 6 years

Mumbai, Bengaluru

JOB Title : Workforce Administration Associate

Experience:

Job Description:

The Workforce Administration Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.
Key Responsibilities Assist client with Admin activities (especially Document Mgmt) related to onboarding, people movement and benefits administration. Understand & perform the full range of Workforce Administration processes (Employee Life cycle) which includes, onboarding the candidate, people movement & benefits administration Have customer facing experience & experience of using telephony to speak with clients Read, understand and analyze client process as per the business rules. Execute the process accurately and timely as a hands-on processor. Escalate issues and seek advice when faced with complex issues/problems. Participate in client conference calls and prepare ‘minutes of meeting’.
Ensure LWI’s are followed and updated regularly and train the team members on process updates.
Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control.
Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

JOB Title : Workforce Administration Analyst

(Onboarding, People Movement, Employee & Employment Data Management)

Max Salary: 29K (CTC per month)

Experience:

Job Description:

The Performance & Career Mgmt. Analyst will interact with client resources via email, phone call, instant messaging, etc. and will be responsible for that interaction till all relevant actions are completed on it.
Key Responsibilities Read, understand and analyze client process as per the business rules as a subject matter expert.
Execute the process accurately and timely as a hands-on processor.
Master the given process and help the team members to overcome process related queries Escalate issues and seek advice when faced with complex issues/problems. Support Team lead / Manager with Daily stats / reporting and MOS.