What are the job roles and responsibilities of an Hotel Manager?

Hotel managers in larger organizations are mostly office-based, whereas, for smaller establishments, they often have frequent contact with both customers and employees. 

Their responsibilities are:

• supervising staff

• managing budgets

• maintaining statistical and financial records

• planning maintenance work, room bookings

• handling customer complaints and queries

• marketing their business

• ensuring compliance with health and safety legislation and licensing laws.

Typical employers of hotel managers

• Residential clubs

• Resorts

• Inns

• Hotels

Qualifications and training required

Both university graduates and school leavers can apply.

A hospitality qualification can be advantageous. Graduates without relevant degrees could get a postgraduate diploma in hotel management or build up an extensive amount of experience Relevant work experience is also needed for entry into the profession; this can include hotel, waitressing or bar.

Key skills for hotel managers

Reliability is required in hotel management. You will need excellent verbal and written communication skills. Knowledge of foreign languages can be an advantage.