Accounting officer Jobs in Khagaria - NRV INFOTECH
Job Description
Entering the field with a bachelor's degree gives you access to more options, including working in employee relations, HR information systems, training and development, labour relations or as compensation or benefit analyst.
Job Particulars
About Company
A call center is a centralized department to which phone calls from current and potential customers are directed. Call centers can handle inbound and/or outbound calls, and be located either within a company or outsourced to another company that specializes in handling calls.
How call centers work
Call centers are used by online merchants, telemarketing companies, computer product help desks, mail-order organizations, polling services, charities and any large organization that uses the telephone to sell and provide products or services or enhance the customer experience.
Typically, an inbound call center handles a considerable volume of calls at the same time, screens and forwards calls to someone qualified to handle them and logs calls. An interactive voice response (IVR) system will answer calls and utilize speech recognition technology to either customer queries with an automated message or route calls to the appropriate call center agents or recipients via an automated call distributor.
