Administrator Others Jobs in Bangalore

Administrator Others

ITC Infotech

2 to 3 Years

Not disclosed

Expired

Posted: 03 Oct 19

Job Description

Designation: Administrator Others

Department: All Departments

Open Positions: 1

Skills Required: Technical, Infrastructure Management, Helpdesk, L1 Support

Location: BANGALORE

Desirable Skills: Technical, Infrastructure Management, Helpdesk, L1 Support

Years Of Exp: 2 to 3 Years

Job Responsibilities:

Provide Level 1 support for end user issues and convey resolutions to end user queries
Properly escalate unresolved queries to the next level of support
Log, Track, Route and redirect problems to the correct resources
Single point of contact for the end users related to Issues/Requests
Act as an interface between the third party vendors to coordinate, log, track and follow up till the end of ticket lifecycle.
Resolution of Service Incidents and Service Requests that required onsite intervention
Provide Remote resolution to issues/queries where applicable
Ensure proper recording, documentation and closure
Manage and maintain Knowledge management system to update self and team knowledge

Job requirement:

Minimum 2-3 years of proven working experience in providing level 1 helpdesk support
Prior experience in 24*7 helpdesk environment
Has experience in working with ITSM based ticketing tools (Remedy, Service Now)
Working knowledge of helpdesk software, database and remote control tools
Basic Understanding of Windows Active directory and office 365 to troubleshoot simple issues related to folder access, outlook mails etc.
Basic understanding of VDI and Citrix tools
Understanding of printer functionalities
Understanding of different hardware and OS (Desktop, Laptop, IPAD, MAC)
Understanding of Microsoft Office suite and troubleshooting basic Microsoft office related issues
Basic knowledge in simple networking issues (like connecting to internet, network etc.)
Basic knowledge in different mobile applications
Ability to multitask in critical situations and provide Proactive and Predictive support
Proficient in English language and excellent ability to understand and converse with International Client

Job Particulars

Role hr admin

Education Any Post Graduate, Any Graduate

Who can apply Experienced (2 to 3 Years)

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id715139

Job Category 1 to 3 Yr Exp , Recruitment

Locality Address

State Karnataka

Country India

About Company

ITC Infotech is a specialized global technology services provider, led by Business and Technology Consulting. ITC Infotech’s Digitaligence@work infuses technology with domain, data, design, and differentiated delivery to significantly enhance experience and efficiency, enabling our clients to differentiate and disrupt their business

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