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ADMISSION COUNSELORS AND EXECUTIVES
· Roles and Responsibilities
· Responsible to create & convert leads.
· Providing in-depth information to prospective learners, this includes counseling through phone, email, chat and social media.
· Identifying references through the existing customer base to increase the sales pipeline
· Responsible for adherence of the inside sales process, tools and data management.
· Meet and overachieve the given weekly, monthly and quarterly target in terms of revenue as well as number of enrolments.
· Handle Objections and Price Negotiation in order to generate Sales Revenue.
· Maintain effective communication till the time learner is onboarded.
· Desired Candidate Profile
· Excellent written and spoken communication skills. (Malayalam)
· Strong sales bent of mind, in order to understand and effectively communicate what upgrade is offering to its prospective students and close applications.
· Approachable and vibrant personality.
· Ability to approach any situation with patience and very strong empathy.
· Passion to deliver the highest levels of customer service at all times.
· Must be a team player with the ability to work independently, prioritize tasks, and meet targets/deadlines.
· Basic proficiency in MS Office Suite (Outlook, Word, Excel) is preferable.
Job Summary
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