Airline Customer Support Service Jobs Opening in Adithya IT Solutions Pvt Ltd Salem at Chennai, Coimbatore, Hyderabad

Airline Customer Support Service

Adithya IT Solutions Pvt Ltd Salem

0 Years

18000 - 25000 Monthly

Expired

Posted: 11 Mar 25

Job Description

An airline customer support service job involves assisting passengers with inquiries, resolving issues, and ensuring a positive travel experience, often through phone, email, or in-person interactions.

Age: 30

Salary: 18k to 25k

Gender: Female

ESI and PF

Qualification: 12th/Diploma/Any Degree

Location: Chennai, Coimbatore, Hyderabad

Key Responsibilities

Passenger Assistance & Customer Service
- Handle customer inquiries regarding flights, ticket bookings, cancellations, and rescheduling.
- Assist passengers with check-in, seat selection, boarding passes, and baggage information.
- Provide guidance on airline policies, travel requirements, and visa regulations.
Issue Resolution & Complaint Handling
- Address customer complaints, including flight delays, lost baggage, and service concerns.
- Collaborate with airport staff, ground crews, and airline management to resolve issues quickly.
- Follow up with passengers to ensure their concerns are resolved satisfactorily.
Communication & Coordination
- Provide real-time updates to passengers about flight status, gate changes, or delays.
- Coordinate with different departments, such as security, baggage handling, and boarding teams.
- Assist passengers with special needs, including elderly travelers, unaccompanied minors, and people with disabilities.
Ticketing & Reservation Support
- Help passengers book flights, modify itineraries, and process refunds.
- Inform customers about promotional offers, loyalty programs, and fare upgrades.
- Ensure accuracy in ticketing procedures and follow airline regulations.
Security & Compliance
- Follow all airline, airport, and aviation safety protocols.
- Verify passenger documents, such as passports, visas, and boarding passes.
- Maintain confidentiality of passenger information in compliance with airline policies.
Data Entry & Reporting
- Maintain records of customer interactions, complaints, and service improvements.
- Generate reports on passenger feedback, common issues, and service enhancements.
- Stay updated with airline industry regulations, policies, and procedures.

More information about this Airline Customer Support Service Job

Please go through the below FAQs to get all answers related to the given Airline Customer Support Service job

What are the job requirements to apply for this Airline Customer Support Service job position?
- Ans: A candidate must have a minimum of fresher as an Airline Customer Support Service

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
What are the salary requirements for this job?
- Ans: The salary range is between 18000 and 25000 Monthly. The Salary will depend on the interview. This Airline Customer Support Service is a Full Time in Chennai, Coimbatore, Hyderabad.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Airline Customer Support Service is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Airline Customer Support Service position?
- Ans: There are immediate 1 job openings for Airline Customer Support Service in our Organisation.