AM- OPERATIONS
Radical Minds
Expired
Posted: 13 Sep 19
Job Description
AM- OPERATIONS
Job Category: AM/ Manager
Job Type: Full Time
Job Location: Gurgaon
Job Experience: 1+ year
Eligibility Criteria:
- Any Graduate from a recognized university
- Should have completed a minimum of 12 months in the current role
- Flexible in shift timings to work for 24*7 support
- Must be ready to get cross trained in every line of business of Radical Minds
- Should have relevant experience of BFSI/Travel/Logistic
Role Essentials: Specifies Key Result Areas for the Incumbent
People Management:
- Team management – handling team of BFSI/Travel/Logistic
- Coaching & Feedback – Providing adequate feedback & coaching to improve employee morale & contribute directly in team performance
- Employee Engagement – conducting engagement activities at team as well as organization level
- Attrition & Absenteeism – Adherence to attrition & absenteeism targets aligned as per goals
- Employee Development – provide learning opportunities to team & succession planning
- Monthly Team Connect – Evaluation of team’s performance & monthly 1-0-1 connect with employees
Performance Management:
- Achieving & exceeding all service level agreements/CTQs
- Leading Performance improvement initiatives
- Performing quality checks (Auditing the cases reviewed by team)
- Sharing the client calibration requirements with Sr. Mgr. /Head Ops
- Conducting calibration exercise with quality & training teams as required
Value add Support:
- Assisting in preparing business reviews as required
- Assisting in understanding client’s requirements and conceptualize solutions to meet them effectively
- Assisting with any ad-hoc requirements, as per business
Compliance:
- Adherence to Radical Minds internal policies & all audit requirements for self & team
- Adherence & comply with all client related regulatory requirements
Knowledge and Skills Required:
- Well versed in working with MS Office and Internet Explorer
- Good Analytical Skills (i.e. Data mining, Trend Analysis etc.)
- Conflict Management
- Time Management
- Proven track record of managing/supporting/extensive mentoring experience of minimum 5 to 10 analysts in similar roles
Preferred: Excellent verbal & written English Communication skills
Job Particulars
Role hr admin
Education Any Graduate
Who can apply Experienced (1.5 to 3 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id698198
Job Category 1 to 3 Yr Exp , Recruitment
Locality Address
State Haryana
Country India
About Company
Radical Minds assist in logistics management in a way which helps companies to become bigger, better and more profitable. Our services are cost saving, flexible, & improves performance.
Jobs By Location
Gurgaon
Noida
Pune
Chennai
Delhi
Bangalore
Kolkata
Ahmedabad
Hyderabad
Mumbai
Others also searched for
Active Jobs By Type
View all
View less...
Active Jobs By Category
View all
View less
