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Application support analyst Jobs in Bangalore - DataGenic

Application support analyst
DataGenic
BSc(CS), BCA, BE/B.Tech
2014 - 2016
0 to 2 Years
DataGenic
Last Date 15 Dec 2016

DataGenic - Job Details

Date of posting: 09 Nov 16
DataGenic is a global leader in the development of enterprise data management and analysis software. 
We design and develop a sophisticated suite of products that provide clients with powerful capabilities for data collection, process automation, and business intelligence through web based analytical tools, services, and dashboards.Application Support's Mission - We are the face of DataGenic to the customer: ensuring them satisfaction in their investment. We are proud of our integrity, security, and 24/7 availability to help customers succeed, as we do along with them.We have three new positions that we are looking to fill with candidates who are technical and understand how to interact with and serve our Enterprise, Hosted, and SaaS customers.
Key Responsibilities
  • Respond to user-reported issues promptly and professionally; ensure issues are tracked through to resolution within the defined SLA
  • Troubleshoot system performance and errors and escalate them accordingly
  • Provide support to DataGenic customers, understand their use case, gather requirements, work with development team to design and create solution for them
  • Ensure efficient incident management, accurate communication to impacted groups, and timely resolution
  • Analyze historical issues and perform root cause analysis, identify improvements and manage the implementation for corrective and preventative measures
  • Develop knowledge base articles and document learnings and new processes
  • Partner with development teams to drive stability, operational excellence, and a culture of efficiency
  • Leverage tools and resources available within the organization to simplify, automate, or eliminate inefficiencies
Qualifications
  • Excellent troubleshooting and analytical skills
  • Great problem solver
  • Knowledge on Oracle or Microsoft SQL Server
  • Enjoy working with people and sharing knowledge

Hiring Process : Written-test, Face to Face Interview

About DataGenic

DataGenic is an entrepreneurial and fast-growing data management software company. We are looking for exceptionally intelligent, talented and motivated people who can thrive in a creative and dynamic environment.

People with professional integrity, who are driven, value teamwork, and who are eager to significantly contribute to our success in one of the fastest-growing segments of the software industry.

This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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DataGenic recruiting Application support analyst Experienced(0 to 2 Years) candidates in Bangalore. The DataGenic vacancies for Application support analyst is filled through Written-test, Face to Face Interview etc.
DataGenic jobs for Experienced(0 to 2 Years) candidates are very common in nature as the company recruits a lot of Experienced(0 to 2 Years) candidates every year based on the skills . The candidates with BSc(CS), BCA, BE/B.Tech are selected to full fill the vacancies in IT Software-Engineer job field. The Experienced(0 to 2 Years) candidates applying for Application support analyst should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to DataGenic recruitment, Experienced(0 to 2 Years) candidates are mostly chosen for the department IT Software-Engineer. To learn more about the current jobs and other details, it is better to go through official site of DataGenic and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of DataGenic and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.