Application Support Engineer Job in For a Client of TeamLease Digital at Bangalore

Job Description:

L2/L3 Application Support Engineer – SDP / Truxicon

We are looking for an L2/L3 Application Support Engineer to provide technical and operational support for Software Development Platform (SDP) applications, including Truxicon.

The role owns complex incident resolution, root-cause analysis, application monitoring, production stability and technical problem solving, working closely with development, platform and infrastructure teams.

Key Responsibilities

• Provide L2/L3 support for SDP applications and Truxicon.

• Troubleshoot complex application, API, integration, authentication, configuration and connectivity issues.

• Analyze logs, alerts and application telemetry to identify failures and root causes.

• Own incidents and problems through resolution, including root-cause analysis and preventive actions.

• Support deployments, releases, configuration changes and production validation.

• Monitor application health, availability and performance and proactively resolve operational issues.

• Troubleshoot RBAC, user access, APIs and application integrations.

• Work closely with development and platform teams on bug fixes, technical improvements and production issues.

• Automate repetitive operational/support activities wherever possible.

• Maintain runbooks, troubleshooting guides and knowledge articles.

• Participate in shift/on-call support as required.

Technical Skills

• 3–5 years of L2/L3 Application or Production Support experience.

• Strong troubleshooting across applications, APIs, logs and integrations.

• Working knowledge of Linux, SQL and REST APIs.

• Understanding of HTTP/HTTPS, networking and authentication/authorization.

• Experience with monitoring, logging and observability tools.

• Working knowledge of Git and CI/CD pipelines.

• Understanding of cloud platforms, containers and Kubernetes.

• Scripting/automation using Python, PowerShell or Shell.

• Experience with ServiceNow, JIRA or similar tools.

• Good knowledge of ITIL Incident, Problem and Change Management.

Good to Have

• Experience supporting developer platforms / engineering applications.

• Exposure to Developer Portals or Software Development Platforms.

• Knowledge of RBAC, staging/production environments and system integrations.

• Experience working in a DevOps/SRE-oriented support model.