Application Support Engineer Jobs in Mumbai - Seclore Technology Pvt. Ltd.

Application Support Engineer

Seclore Technology Pvt. Ltd.

3 Years

Not disclosed

Expired

Posted: 13 Feb 20

Job Description

Application Support Engineer

Job Location: Mumbai

QUALIFICATIONS:

Hands on experience across the following core technologies
Operating systems – Windows Server/Windows Client
Expert Level understanding of Windows Server Concepts
Solid Hands on experience in troubleshooting Windows OS and application related issuespol
Infrastructure technologies – AD, DNS, DHCP, IIS
Good working knowledge of MS Office suite
Strong foundation of Networking Principles
Working knowledge of
Relational DB principles and methodologies – MS-SQL, Oracle
Virtualization Technologies – Vmware / Hyper-V
Antivirus Softwares
Knowledge of tools like Process Monitor, Process Explorer, Network monitor/Wireshark,
Good to have knowledge of
Operating system – Linux, MAC OS
Windows Exchange
Apache Tomcat and Apache Web Server
Knowledge of computer security procedures and protocol
Remote Deployment Tools like LANDesk, SCCM and other IT landscape
Knowledge of tools like Procdump, Memory dumps like Windbg and Debugdiag
Required: Bachelor’s Degree or Diploma in Computer Science
Preferred: Industry certifications like MCSE, MCP, RHEL Certifications, CCNA

EXPERIENCE:

3 to 5 years’ experience in a Technical Support role, preferably application support
Managed Customers from regions such as NA, EMEA or APAC
Exposed to working shifts in nights
Handled customers on the phone
Current job includes exposure to CRM tool
Exposure to severity based models would be preferable
Exposure to Enterprise/Corporate customers preferable

ABILITIES REQUIRED:

Strong customer-focus and problem-solving attitude
Ability to communicate technical information to non-technical personnel.
Keen sense of ownership of technical issues of Seclore’s enterprise customers
Ability to generate progress reports on cases owned
Good communication skill and learning attitude.
Ready to work on 24/7 support center.
Be a team player with ability to stretch (time-wise) when required
Willing to work in high-pressure environment
Skills in planning, organizing, and adapting within a multi-tasking environment.
Willing to work in night shifts

Job Particulars

Role others

Education Any Graduate

Who can apply Experienced (3 Years)

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id862950

Job Category Others

Locality Address

State Maharashtra

Country India

About Company

Act as point-of-contact by providing technical support to Enterprise customers and partners of Seclore. Handles real-time voice-calls and chats with technical queries and adheres to the SLAs. Handles email queries and responds in a timely manner.

Application Support Engineer Jobs in Mumbai - Seclore Technology Pvt. Ltd.