Application Support Engineer Jobs Opening in SIDSOFT TEchnologies Pvt Ltd at Malleshwaram, Bangalore
Job Description
As a Software Support Executive at Sidsoft Technologies, you will play a key role in ensuring seamless operations for our banking clients. You will be the first point of contact for clients, providing technical assistance, troubleshooting issues, and ensuring optimal performance of Sidsoft’s banking software solutions.
Key Responsibilities-
Provide technical and functional support for Sidsoft’s Core Banking Software and related applications.
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Diagnose and resolve user-level and system-level issues related to application performance, transactions, and database operations.
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Collaborate with the development and testing teams to escalate and resolve complex bugs or functional gaps.
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Assist clients with software installation, upgrades, and configuration in both on-premise and hosted environments.
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Support integrations with national payment systems such as NEFT, RTGS, IMPS, AEPS, UPI, and BBPS.
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Handle daily transaction monitoring, reconciliation, and error rectification in coordination with bank IT teams.
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Maintain detailed support logs and documentation for all service requests and resolutions.
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Conduct remote and on-site training sessions for client staff on software features and new releases.
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Ensure SLA compliance, timely response, and high customer satisfaction levels.
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Sound understanding of banking processes and operations (Deposits, Loans, Payments, Clearing, Reconciliation, etc.)
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Proficiency in SQL, with working knowledge of PostgreSQL or Oracle databases.
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Familiarity with Linux/Windows Server environments.
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Strong analytical and troubleshooting skills.
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Good communication and customer-handling abilities.
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Ability to manage multiple client tickets efficiently under pressure.
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Experience with ticketing systems and remote support tools is preferred.
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Bachelor’s Degree in Computer Science, IT, Electronics, or related discipline.
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1–3 years of experience in a similar software support or implementation role.
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Fresh graduates with strong technical aptitude and interest in the banking domain may also apply.
More information about this Application Support Engineer Job
Please go through the below FAQs to get all answers related to the given Application Support Engineer job
- What are the job requirements to apply for this Application Support Engineer job position?
- Ans: A candidate must have a minimum of 0 to 1 year experience as an Application Support Engineer
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BE/B.Tech
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Application Support Engineer is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Application Support Engineer position?
- Ans: There are immediate 1 job openings for Application Support Engineer in our Organisation.
Job Particulars
About Company
Sidsoft Technologies Pvt. Ltd. is a pioneer in banking and financial technology solutions, with over two decades of experience in building robust, secure, and scalable software for banks and financial institutions. Our solutions include Core Banking Systems, Payment Gateways, Switching Platforms, and Digital Banking Products that power some of the most trusted financial networks in India.
We are committed to delivering innovative technology that drives financial inclusion, efficiency, and customer trust.
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