Application Support Executive Facilitation Center Jobs in Ahmedabad - Eco Transport Solutions Private Limited
Application Support Executive Facilitation Center
Eco Transport Solutions Private Limited
Expired
Posted: 27 Apr 20
Job Description
- Provide product support to customers via the telephone and/or Internet (e.g., instant message, email).
- Assess the nature of product or service issues and resolves support problems.
- Maintain a log of product issues and conveys customer feedback to product development staff.
- Interact with customers to help troubleshoot and resolve complex product problems or issues.
- Diagnose and resolve customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements.
- Track and document inbound support requests and ensure proper notation of customer problems or issues.
- Document problems and solutions to training lower-level support on how to properly address customer or product problems.
- Communicate with the product development department to improve on the current design or to identify possible problems with the design.
- Stay abreast of current technology in products, design changes, and new products offered.
- May travel to the client site in order to resolve complex customer and product issues.
Job Particulars
Role others
Education 10th Pass (SSC), 12th Pass (HSE), Vocational Training
Who can apply Freshers
Hiring Process Telephonic Interview, Group Discussion
Employment TypeFull Time
Job Id919879
Job Category Others
Locality Address Ahmedabad-Others
State Gujarat
Country India
About Company
Eco Transport Solutions Private Limited
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