Application support Jobs in Chennai - MocDoc Yro systems pvt. Limited
Job Description
- Should be able to understand enterprise software application and mobile apps quickly.
- Flexible to do an implementation of software and training customers on need basis
- Should be proactive in identifying different use cases of features
- Manage a large number of incoming calls and should identify & asses customer's needs to achieve customer satisfaction.
- To perform a thorough review of closed support cases on a weekly basis to measure process compliance
- Customer orientation and ability to adapt /respond to different types of customers.
- Ability to recognize ineffective customer service interaction, identify gaps in quality of service and drive initiatives to improve service quality.
- Ability to effectively prioritize and execute tasks to meet competing deadlines
- Required Languages: Hindi / Kannada / Malayalam / Telugu
Job Particulars
About Company
Yro Systems, Chennai is a venture started by professionals with comprehensive experience in Healthcare Technology in India and Abroad, 7 years back. Our organization is familiarly known by it's Product - “MocDoc”.
We are passion about Technology and Healthcare with a collective experience in Healthcare Technology, Marketing, Customer Service and Information Management, out team has the experience and is uniquely positioned to understand and meet the challenges that are inherent in the Healthcare Sector.
MocDoc, our flagship product is the winner of the prestigious Hot 100 Technology award for the year 2014. Our HMS Is Managing 90 Lakhs patients, 2 Lakhs discharge summaries, 6000 beds over 600+ hospitals, Labs and Clinics across India.
We are rapidly expanding and looking for highly energized and motivated candidates.
