Overview
An AR Caller (Accounts Receivable Caller) is responsible for contacting insurance companies to follow up on unpaid or denied medical claims, ensuring timely reimbursement for healthcare providers. The role involves analyzing claims, resolving billing issues, and negotiating with insurance representatives while maintaining accuracy in documentation and compliance with medical billing regulations.
The ideal candidate should have strong communication skills, knowledge of medical billing and insurance processes, and the ability to handle claim disputes effectively.
Key Responsibilities
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Claims Follow-Up & Resolution
- Call insurance companies to check claim status and resolve outstanding payments.
- Follow up on denied or underpaid claims and escalate unresolved cases as needed.
- Ensure timely reimbursement by appealing denied claims and correcting billing errors.
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Medical Billing & Insurance Coordination
- Verify patient insurance coverage and eligibility.
- Coordinate with healthcare providers and insurance payers to resolve billing discrepancies.
- Maintain up-to-date knowledge of insurance policies, CPT codes, and healthcare regulations.
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Documentation & Reporting
- Record call details, claim statuses, and actions taken in the billing system.
- Prepare reports on collections, denials, and pending claims for management review.
- Ensure compliance with HIPAA and other healthcare industry regulations.
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Communication & Negotiation
- Negotiate payment terms with insurance companies for faster claim resolution.
- Effectively communicate claim issues and solutions to providers and payers.
- Maintain professionalism and patience while handling escalations.
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Compliance & Accuracy
- Ensure all claim processing follows medical billing guidelines and compliance standards.
- Identify recurring claim issues and suggest process improvements to reduce denials.
- Keep updated with changes in healthcare policies, payer rules, and reimbursement procedures.
