AREA MANAGER Jobs in Pune - Cafe Coffee Day
Job Description
- Reporting to: Regional Head – Assistant Regional Manager / City Manager
- Reportees: Café Manager/ Asst Café Manager/ Café Incharge
- Translating company’s objectives in the region
- Ensure store compliance with company’s operational procedures
- Lead, motivate & develop team to maximize profits
- Drive customer focus through service standards in area
- Excellent communication & influencing skill
- Result oriented
- Financial awareness & understanding of P&L
- Ability to strategize & analyze reports
- Sales & marketing orientation
- Planning & organizational skills
- Building & developing high performance team
- Operating system & internet skills
- Previous multiple-site supervision experience
- Exposure:
- BHM graduate
- 4 - 6 years of experience in handling multiple F&B units
- Retail or related industry exposure
- Duties & Responsibilities:
- Supervise cluster of outlets.
- Maximize area sales performance and drive profits.
- Sales forecasting and apportioning targets across teams.
- Reviewing business performance in line with budgetary control
- Asset & Equipment maintenance.
- Salary costs for café level.
- Analysis of Sales: Salary ratio in the respective area assigned.
- Assuring the Timely indent is done for all the Cafes.
- Wastage control measures.
- Timely forecast of the stock in order to ensure the smooth operations.
- Learning & Development Management:
- Retention of manpower.
- Manpower planning & translating requirements to HR periodically
- Handling transfers & takeovers
- Inspiring team & conduct employee initiative programs.
- Appraise subordinates and performance management.
- Team development and growth.
- Grievance handling & solving issues.
- Ensure the Training Certification of team members.
- Process and customer orientation:
- Develop marketing & promotion ideas to increase walk-ins & sales.
- Ensure smooth support functions and further integration with operation team.
- Ensure all the Customer complaints are resolved.
- Analysis of Customer database complaints & drive the footfall in the cafes.
- Competitor analysis
- Vendor management.
- Market Intelligence.
- Waste management
- Statutory requirements
- Café issue resolution.
- Ensure the SOPs are followed through out the cafes.
- Fortnight Team Meetings to ensure the resolution of complaints.
- Integrity & cost controllable.
Authority
- Recruit team members
- Issue C&C to Café Managers/Asst. Manager/ Team members
- Termination of team members
- Confirmation / elevation of team members
Job Particulars
About Company
Café Coffee Day, a part of Coffee Day Global Limited, is India’s favourite hangout for coffee and conversations. Popularly known as CCD, we strive to provide the best experience to our guests. Our coffees are sourced from thousands of small coffee planters, who made us who we are today and we're glad to be a part of their lives. We opened our first cafe in 1996 at Brigade Road in Bangalore – the youth and the young at heart immediately took to the cafe, and it continues to be one of the most happening places in the city. CCD to the youth is a “hangout” spot where they meet people, make conversations, and have a whole lot of fun over steaming cups of great coffee.It's been an exciting journey since then to becoming the largest organised retail cafe chain in the country. We’re also present in Austria, Czech Republic and Malaysia, so if your travel takes you there, do stop by our outlets to get a taste from back home!
