Assistant Manager CRM Jobs in Mumbai,Navi Mumbai - Ahuja Constructions
Assistant Manager CRM
Job Description
- Responsibilities include
Customer care process for residential projects for all the consumer touch
points, from the time of sale to the handover of the residence
- Ensure Zero complaints and
strict adherence to the defined Standard Operation Procedure.
- Ensuring high standards of
service delivery, query resolution & documentation within specified time
limits.
- Ensuring standardized MIS
procedures.
- Acting as the customer's
escalation point for business critical support issues.
- Customer service profile
included regular communication with the customer, solving their queries,
explaining the technicalities involved with the modifications, the product in which they have invested and ensuring
a unique post sale experience.
- Ensuring monthly collection
targets to match the projected cash flows.
- Co-ordinating with
other depts. to get updates on construction stage , legal documents
etc
- Maintaining Client Relations
post sales till possession and Handling Client Escalations
Job Particulars
About Company
For over three decades, we at Ahuja Constructions have proudly been punctuating the Mumbai skyline with our homes. Leveraging our formidable experience, expertise and technology, we are introducing the urban resident to the art of extraordinary living.
While our projects go by different names, the one thing that remains consistent is the name on the marquee and the promise of a lifestyle that comes with it. Every space created by us over the years has involved meticulous planning and detailing.
Passionately seeking to adopt a distinctive approach, to everything we do, has made us what we are today. Till date, we have developed 43 projects amounting to 2.53 million sq.ft. and around 2,760 units panning the belts of Bandra to Borivali, Chembur to Mulund and Navi Mumbai.
Going forward, the projects that are in the offering in various locations of Mumbai Metropolitan Region like Worli, Bandra, Khar, Lokhandwala (ext.),Malad, and Ambernath, comprise a pipeline of approximately 3.07 million sq.ft translating to an additional 4850 units. This would be further augmented to ensure a pipeline of 10 million sq.ft at any given point in time.
Our diverse portfolio of projects encompasses Greenfiled, Society Revelopment, Joint Venture as well as SRA developments, catering to the Super Luxury, Luxury and MIG segments.
