Assistant Manager Jobs in Hyderabad - Israelites

Job Type: Full time

Experience: 1-4 yrs

Qualification: Any Graduate

Salary: 20,000/- to 25,000/-

Manage team of 3 TLs for day to day operations. Willing to take escalations calls and has the passion to interact with difficult customers to improve customer experience.

 • Attend trainings for personal knowledge and development. Clear New Hire training and weekly certifications in 1st attempt.

• Conduct Weekly TL 1:1 documented review sharing performance trend against targets, expectation, action plan and commitment from each TL.

• Should possess excellent people management skills.

• Should be extremely particular about time management skills and lead by example by reporting to work before time, taking breaks along with the team and managing work and day in a structured and organized manner.

• Analyze and Report Trends in CSR/Process performance

• Implement corrective action plans as and when required

• Control & Reduce Attrition and Unplanned Absenteeism.

• Team Motivation and Counseling as a key for team building and team performance. • Daily Live Call Audits/barging help in the improvement of quality of team & whole process.

• Ensuring team targets as Customer Satisfaction, Average Handling Time, and Quality.

• Share Daily Productivity and improvement trend with every CSR in team for their better performance output.