Assistant Manager Jobs in Indore - Telemart Shopping Network Pvt Ltd

Designation: - “Assistant Manager” (Male/Female)

• Ability to Handle Team Size of 25 to 35 CCEs for Inbound process
  
• Maintain team discipline and actively involved in the performance of the team based on company goals and objectives.
  
• Motivate team members, setting targets on weekly, monthly basis to promote healthy competition among team members.
  
• Identification of Individual strengths & areas of improvements; interests.
  
• Develop and bring the low performers up the learning curves.
  
• Responsible for call monitoring and providing coaching and feedback to the team member.
  
• Ensure that team earns high CSAT score.
  
• Build long-term relationships with customers and ensure effective customer retention by utilizing all available support resources.
  
• Interaction with management, actively involved in floor activities.
  
• Maintain Roster adherence, taking escalations in case of chronic cases.
  
• Ensure Business Continuity and Recovery through Risk Assessment.
  

Personality:  Strong Communication Skills, Convincing ability, Mature, Self-motivated , Accessible, Analytical Skills, Focus on Quality, Target Oriented, Crisis and conflict management, Decision Making, Enthusiastic, High on Integrity, Receptive to feedback, Unbiased

Requirement: Graduate / PG with Excellent communication.

Experience: 1-3 Year.

Compensation: Upto 20, 000 Per Month