Assoc.InfrastructureSpecialist Jobs in Delhi - UST Global

Assoc.InfrastructureSpecialist

UST Global

0 to 3 Years

Not disclosed

Expired

Posted: 09 Jul 20

Job Description

Project Lead Delhi

Ensuring that staffing and skill levels are maintained throughout operational hours by managing shift staffing schedules, etc. And Ensure resource availability at all locations and all time
Coordination and intercommunication between client, UST and Service Desk team
Undertaking HR activities as needed, which includes process orientation to the new member in the team.
Producing statistics and management reports by analyzing MIS and attendance report
Evaluate that SD performance and improve SD performance within SLA
Act as Representative of the Service Desk at meetings and Manage Service Desk team
Arranging staff training and awareness sessions
Communicate with senior management and change management
Performing briefings to Service Desk staff on changes or deployments that may affect volumes at the Service Desk
Assisting Analysts in providing first line support when workloads are high, or where additional experience is required.
Create and establish a customer service improvement plan
Responsible for asset and configuration Management
Conduct feedback and Lead in the development of good customer service practices