Assoc Servce Ops Jobs in Gurgaon - Microland

Last Date 01 Dec 2020
This Job is Expired

Microland - Job Details

Date of posting: 03 Oct 20
Candidate should be ITIL certified

Should possess good communication skills , both written and spoken
Willing to work on rotational shifts and on weekends
Experience in Incident Management and request fulfillment required and Change Management required. Knowledge on Problem Management basics will be an advantage
Timely completion of stated tasks and ad-hoc tasks
Drive Open tickets to closure
Drive adherence to ticket creation and documentation by the team
Ensure SOPs are updated with any changes that are notified by Client or L2s before end of shift

Act as a single point of contact for co-ordination between all stake holders (Customer & Internal)during critical Incidents and Change activities.

Primarily responsible for quick restoration of services during major outages by effectively driving Bridge calls and co-coordinating with various Subject matter experts from the customer end Incident analysis and publishing of summary reports on periodic basis.
Attend Major Outage Post-mortem calls and other important issues as deemed by the customer Need to handle Team Mailbox while in shift as appropriate for each mail
Provide concise and up to date Shift Handover to colleagues
Will be responsible for end to end shift management and supervision of NOC team
Conduct shift handovers and ensure the updates are passed on to the next shift by the NOC team Ensures adherence to all process and procedures defined by Client and internal
Active involvement and contribution in all value add activities given to the customer
Suggest service improvements regularly and own at least one SIP per quarter
Should understand basics of Networking, Windows, VMware . Storage , DB and UNIX will be an advantage

Should be aware of basics of Monitoring tools
Should be well versed with any of the ticketing tools like Remedy, Service Now etc
Working knowledge on MS Windows administration and MS Office Suite , Usage of WebEx for hosting calls/ screen sharing/ scheduling.

Job Summary

Job Type : Full Time
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 Years )
State : Haryana
Country : India

About Microland

This Job is Expired
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
Customer Support Executive
Certificate Course (ITI), Diploma, B.Com, M.Com, MA...
Customer Care Executive
Diploma, 12th Pass (HSE), Other Graduate
Customer Services Professional
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com...
Graduate Mechanical Engineer
Diploma, BE/B.Tech

People who view this job also look for jobs with following keywords

Fully solved online mock placement papers with latest test pattern,count down timer,detail test analysis with answer and explanation is available at Power Placement Preparation:P3.
Start your preparation now with P3 and increase your success probabiltiy.

Need a Institute/Coaching Class?

IT Courses / Govt Exam Preparation

Higher Studies / Studies Abroad

Post an enquiry and get instant responses from institutes and best Coaching Classes in your city

Microland recruiting Assoc Servce Ops Experienced(0 to 3 Years) candidates candidates nearby Gurgaon.Microland vacancies for Assoc Servce Ops is recruited through Written-test, Face to Face Interview etc.
Microland Company recruits a lot of Experienced(0 to 3 Years) candidates candidates every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, BFA, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Gurgaon can apply for Assoc Servce Ops position in Microland. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Microland recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Microland and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Microland and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Microland and near your city and get a secured career.