Associate Accountant Jobs in Bangalore - Lifesight

Associate Accountant

Lifesight

0 to 3 Years

Not disclosed

Expired

Posted: 24 Jun 20

Job Description

Responsibilities

Should possess a mixture of consultative sales and analytical project management skills.
Work closely with other cross-functional team members like sales, technology and customer success teams to translate business needs and product requirements into new solutions for customers by identifying and developing new opportunities.
Proactively assist customers with technical issues that may arise with their platform implementation.
Troubleshoot and perform root cause analysis by identifying and providing timely workarounds and solutions when possible, to meet customer's business needs.
Be at the cross function of business and engineering by helping clients succeed and reach their business goals by finding technology solutions to meet their needs.
Constantly stay ahead in communicating with customers.
Manage expectations properly to avoid escalations.
Be a strong voice of customers during on boarding and platform implementation.
Understand and qualify customer goals and effectively articulate company's ability to meet these goals
Gain and maintain a deep understanding of the customers' architectural solutions/environment
Be the Subject Matter Experts who knows all of the products and technologies within the company and work closely with product managers to influence and create new products.
Refine and advocate customer interests, needs and product feedback to Product and Engineering
Work closely with the Customer Success teams to manage new and existing client accounts and understand every aspect of the customer experience by putting customer's needs first.
Conduct workshops, trainings, business reviews and proactively suggest solutions by educating customers on existing and new product features/functionalities. Train clients/customers to be product experts by providing business, technical, and product knowledge and they in turn train their respective downline teams so that they become increasingly self-sufficient.

Requirements

2 to 5 year's relevant work experience with a Bachelor's/Master's degree in Computer Science or related major.
Have experience communicating technical concepts to non-technical audiences.
Previous experience in a Sales/Solutions Engineer role must.
Principle knowledge of digital advertising tools and terminology is mandatory.
Preferred experience in a sales/solutions engineering/solutions architecture/technical consulting role ideally in the ad technology SaaS space
Experienced with large Enterprise Customers in a SaaS revenue model with deep understanding of SaaS customer engagement is highly desirable.
Proven ability to map the customer's business process to product capability.
Proven track record in a highly-professional customer service setup with a dynamic, start-up environment.
Strong organisational/time management skills and the ability to manage multiple projects simultaneously
Cultural awareness and appreciation for diversity
Strong analytical and problem-solving skills
Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.