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Associate - Customer Success Jobs in Chennai - Disprz

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Disprz
Last Date 12 Mar 2021
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Disprz - Job Details

Date of posting: 12 Jan 21
Responsibilities (Not Exhaustive)
  • Provide initial, ongoing and refresher training (face-to-face) to customer stakeholders
  • Handhold the users (particularly the administrator) and assist them in effective usage of the platform and act as their go-to-person for doubts on the product
  • Gathering customer data where required to support implementations
  • Acting as the bridge between the Disprz Product / Engineering team and the customer or channel partner
  • Manage customer expectations around delivery times for product fixes and enhancements
  • Monitor our product usage on a periodic basis and report usage patterns to the management
  • Report issues faced by the users to the engineering team
  • Take support calls from customers on our Help Desk line
  • Assist Customer Success Managers and Product Managers in charge of specific corporate clients for data entry, content preparation, reporting or other activities
  • Provide chat-based technical support during live sessions
  • Monitor live sessions for any technical/functional issues
  • Provide support to our QA team for product testing purposes during each product release
  • Respond to customer support tickets
Location:
  • Chennai / Mumbai

Job Summary

Job Type : 0
Job Category : Diploma,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Experienced (3+ yrs)

About Disprz

Disprz
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Disprz recruiting Associate - Customer Success Experienced(3+ yrs) candidates candidates nearby Chennai.Disprz vacancies for Associate - Customer Success is recruited through Written-test, Face to Face Interview etc.
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