Associate - Customer Success Job in Disprz at Chennai

Associate - Customer Success

Disprz

3+ Years

Not disclosed

Expired

Posted: 12 Jan 21

Responsibilities (Not Exhaustive)

Provide initial, ongoing and refresher training (face-to-face) to customer stakeholders
Handhold the users (particularly the administrator) and assist them in effective usage of the platform and act as their go-to-person for doubts on the product
Gathering customer data where required to support implementations
Acting as the bridge between the Disprz Product / Engineering team and the customer or channel partner
Manage customer expectations around delivery times for product fixes and enhancements
Monitor our product usage on a periodic basis and report usage patterns to the management
Report issues faced by the users to the engineering team
Take support calls from customers on our Help Desk line
Assist Customer Success Managers and Product Managers in charge of specific corporate clients for data entry, content preparation, reporting or other activities
Provide chat-based technical support during live sessions
Monitor live sessions for any technical/functional issues
Provide support to our QA team for product testing purposes during each product release
Respond to customer support tickets

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