Freshersworld does not charge any amount for job placement. Beware of fraudsters who ask you to pay on the pretext of giving a job. Know More

Post A Job
  1. Home
    2. /
  2. Jobs
    3. /
  3. Companies
    4. /
  4. Associate - Customer Success

Associate - Customer Success Jobs in Chennai - Disprz

Associate - Customer Success

Disprz
experience-icon 3+ Years
salary-icon Not disclosed
qualification-icon Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
location-icon Chennai
Expired
Posted: 12 Jan 21
Details
About Company
save-btn
Save

Job Description

Responsibilities (Not Exhaustive)
  • Provide initial, ongoing and refresher training (face-to-face) to customer stakeholders
  • Handhold the users (particularly the administrator) and assist them in effective usage of the platform and act as their go-to-person for doubts on the product
  • Gathering customer data where required to support implementations
  • Acting as the bridge between the Disprz Product / Engineering team and the customer or channel partner
  • Manage customer expectations around delivery times for product fixes and enhancements
  • Monitor our product usage on a periodic basis and report usage patterns to the management
  • Report issues faced by the users to the engineering team
  • Take support calls from customers on our Help Desk line
  • Assist Customer Success Managers and Product Managers in charge of specific corporate clients for data entry, content preparation, reporting or other activities
  • Provide chat-based technical support during live sessions
  • Monitor live sessions for any technical/functional issues
  • Provide support to our QA team for product testing purposes during each product release
  • Respond to customer support tickets
Location:
  • Chennai / Mumbai

Job Particulars

Role customer service tech support
Education Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Experienced (3+ Years)
Hiring Process Face to Face Interview
Employment Type0
Job Id1089556
Job Category Diploma , Tech Support
Locality Address
State Tamil Nadu
Country India

About Company

Disprz
Jobs By Location
Chennai
Noida
Ahmedabad
Mumbai
Pune
Delhi
Kolkata
Gurgaon
Bangalore
Hyderabad
Others also searched for
Diploma Jobs
Tech Support Jobs
Jobs in Chennai
ARE YOU A FRESHER? REGISTER NOW
Looking for your first Dream Job?
Update Resume
Upload Resume
Active Jobs By Type
View all
Active Jobs By Category
View all