Associate Customer Support and Operations Jobs in Gurgaon - Think Talent Services Pvt Ltd
Job Description
- Resolve tickets over the call and email – analyse and identify the problems reported by participants to handle it effectively in a defined timeline.
- Perform a self-testing to understand the issue and do follow-up with stakeholders to resolve it.
- Ensure smooth project delivery by executing all other operations related tasks from deployment till delivery.
- Create different trackers based on client and project requirement to support program management related decisions.
- Prepare analysis report to understand the trending technical and general issues reported by users to facilitate product team for solution improvement.
- Support for Virtual Development Centre, 360 Feedback Surveys and other initiatives.
Job Particulars
Education B.Com, BA(Business Management, English), BBA/BBM, BCA, BSc(Computer Science), Other Graduate
Who can apply Freshers and Experienced (0 to 2.5 Years )
Hiring Process Written-test, Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id828413
Job Category Tech Support
Locality Address
State Haryana
Country India
About Company
About Think Talent Services Private Limited:
A new generation is slowly moving into the
workplace. This is the digital generation - they embrace technology and work
and learn differently. At Think Talent Services, we are constantly trying to
answer this question - how we manage & develop this new workforce more effectively,
especially in the context of emerging markets like India.
Since we started our journey in 2010, we have leveraged technology, along with our capabilities in content development and program management, to conceptualize and deliver cloud-based products related to talent management processes. Our products are designed to be simple, scalable and cost-effective & our vision is to make available the latest learning & talent management tools available to even the smallest business anywhere. Over the last 8 years, we had the privilege to work with more than 200 organizations globally to support them in strengthening their talent management practices and processes.
Since we started our journey in 2010, we have leveraged technology, along with our capabilities in content development and program management, to conceptualize and deliver cloud-based products related to talent management processes. Our products are designed to be simple, scalable and cost-effective & our vision is to make available the latest learning & talent management tools available to even the smallest business anywhere. Over the last 8 years, we had the privilege to work with more than 200 organizations globally to support them in strengthening their talent management practices and processes.
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