Associate Executive Customer Care BPO jobs - Navi Mumbai - Solbeg India Pvt Ltd - 1 to 3 years of experience - 23 June 2021
Associate Executive Customer Care BPO
Job Description
Job Description:
Manage amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers.