Associate-HR Jobs Opening in Adobe Systems India Pvt. Ltd. at Bengaluru
FEATURED JOBAssociate-HR
20000 - 100000 Monthly 
Job Description
ERC Global HR Operations
Profile: The role serves as the first point of contact for all employee and manager inquiries across all regions. This role will be responsible for providing seamless global employee support by addressing inquiries related to HR policies, procedures, and programs, while collaborating closely with Centers of Excellence (COEs) and regional/global HR teams. This position plays a critical part in enhancing employee experience through high-quality service and frictionless HR support. Success in this role requires a high level of customer commitment, cultural awareness, attention to detail, and a proactive, solution-oriented mindset to effectively support diverse and evolving people needs on a global scale.
Reports To: Manager - ERC
Years of Experience: Typically requires a minimum of 2-4 years of related Global HR Operations experience/ global shared service delivery environment
Work Shift : Willingness to work in late evening/ night shifts to support US work hours
Job Role:
- Act as the primary contact for employees and managers across all regions, addressing a wide range of HR-related queries (ranging from policy inquiries, transactional inquiries, data & records, etc.)
- Use case management tools to provide support, research and problem resolution to queries with accuracy, empathy, and professionalism.
- Works on problems of moderate scope where analysis of situations or data requires a
review of a variety of factors.
- Exercises judgment within defined procedures and practices to determine appropriate action
- Provide 1 click reporting support
- Deliver operational support for region-specific or locally required HR activities
- Work on basic excel and some initial level of data analysis
- Collaborate with Centers of Excellence (COEs) and regional HR partners to evaluate and implement effective solutions to people-related issues.
- Ensure timely and accurate resolution of HR requests while maintaining compliance with internal policies and local labor laws.
- Maintain up-to-date knowledge of global and regional HR compliance requirements.
- Support global HR initiatives and process improvement projects with a focus on scalability and user experience.
Skill Requirements:
- HR operations or generalist experience in a global or multi-country environment.
- Excellent verbal and written communication
- Foundational generalist skills in human resources, including technical and administrative knowledge of all HR functions and tools
- Demonstrates foundational problem solving and triaging capabilities of moderately complex cases
- Ability to articulate the problem areas and keep a solution-oriented approach
- Displays commitment to customer service
- Ability to work with stakeholders at all levels
- Ability to learn new tools and platforms and handle change management
- Ability to complete work within constant deadlines/time constraints/SLA environment
- Maintains highest level of confidentiality/sensitivity
- Ability to work autonomously and independently, while contributing to team initiatives
- Ability to apply judgment and identify need and appropriate party for escalation
- Display empathy and sensitivity in communicating difficult messages
- Ability to pick up best practices from the team members and be an effective and consistent team player
- Ability to apply judgment and identify the right stakeholders and appropriate party for escalation
- Exercises judgment within defined procedures and practices to determine appropriate action
- Ability to identify problem areas/ risks and able to bring it to the fore for discussions
- Collaborative team player who thrives on building relationships across cultures and time zones.
