Associate Jobs in Gurgaon - Ciena India Private Ltd

Associate

Ciena India Private Ltd

Not disclosed

Expired

Posted: 02 Jun 20

Job Description

Associate-Global Technical Support

0 - 3 years

Responsibilities

Provide remote technical support (via telephone or on line) on identified CIENA products 24x7 when required. On call duty includes evenings and weekends.

Review with senior engineers issues found in the field and assist Communication with Design and Supply Chain on problems found

Utilize debug tools as well as lab research to aid Customer s technical problem. Recover information necessary to escalate the incident/issue to senior engineers. Escalation may eventually include Engineering/Design, Product/Project Management, Documentation, or Training

Provide Customer feedback to Quality Assurance, Design, Product Management, Technical Publications and Training

Contribute to publishing of MOP/ISB/FSB documents.

Contribute to knowledge base.

EDUCATION AND EXPERIENCE

Bachelor s degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university with zero to three years related experience or equivalent combination of education and experience

Foundation knowledge of the operation of fiber optic transport and/or switching equipment.

Preferably has experience in a technical support role with an equipment vendor in the Telco industry.

Basic problem solving experience with OTN/SONET/SDH equipment, Carrier Ethernet equipment or associated fiber optic facilities.

CANDIDATE PROFILE

Proficiency with various office software applications including Microsoft Outlook, Microsoft Word, and Excel

Ability to analyze, trouble-shoot and resolve problems

Motivated self-starter with excellent time management skills and an ability to work from broad guidelines with minimal supervision

An understanding of transport and switching systems for telecommunications applications and Optical Networking

Familiar with various types of test equipment for optical and protocol testing

System level trouble shooting on fiber optic telecommunications transport and switching equipment.

Good foundation knowledge of OTN, SONET/SDH/DWDM and Carrier Ethernet protocols, and a general understanding of other Switching/transport concepts are required.

Knowledge of computers, data communications, UNIX SUN/Oracle and IP network experience would be a benefit.

Experience with network management systems would be beneficial

Strong background in relationship building and Customer focus

Team player

Ability to deal with stressful situations

Must have the ability to communicate in English language both verbal and written