Job description Contractual Opening Online Reputation Management Track and monitor brand specific conversations and mention on social media Understand and consumer queries effectively and actively on social media platforms. Identify the need to assign/forward the case to the client team basis the sensitivity of the case. Establish the facts and gather details about the specific case by using the available tools, data and coordinating with different departments. Pacify the customers/social audience by giving proper resolution in line with policies and empowerment. Actively draft and publish communication for pro-active social care for customers. Flag off and report perceived threat on social media to the larger social group and stay prepared with media statement. Coordinate with different departments like Legal, PR, Digital, HR etc. when dealing with sensitive cases. Tag/Categorize the cases as per the respective departments. Share feedback with the respective departments/Airport wherever required. Build brand love and drive positive engagement on social media platforms. Manages social media volume with consistency and to manage their own quality of responses. Develops engaging, creative, innovative content/ideas for regularly scheduled posts, which enlighten audiences and promote brand-focused messages. Build various product-wise/service-wise reports based on data extracted from social listening tools on a regular basis. Identify key issues and pain points as actionable for the client to improve the reputation of the brand. Ideate and suggest social media campaigns, activities and PR strategies to deal with crisis situations. Keep updated about industry news to introduce various new features, tools and developments for the improvement of ORM processes. Social Media & social media search, application knowledge of search engines like Google and Bing, MS Office. Rotational shifts: 7am - 4pm & 2pm - 11pm. Experience - 1 to 4 years.
Netscribes is a global data and insights firm. We use data to meet the sales, marketing, product development and innovation needs of some of the world’s largest organisations and help them adapt to market and technology changes. Our expertise lies in gathering data from varied sources using proprietary methodologies and translating it into meaningful information, insights or content. Over the last two decades, we have helped both Fortune 500 companies, as well as high-potential startups, leverage data to tackle disruption, understand evolving customers and accelerate business growth.
Netscribes is backed by Helix investments, a US-based private equity fund.
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Netscribes I Pvt. recruiting Associate - Online Reputation Managment Experienced(1 to 3+ Years) candidates candidates nearby Mumbai(Lower Parel ).Netscribes I Pvt. vacancies for Associate - Online Reputation Managment is recruited through Written-test, Face to Face Interview etc. Netscribes I Pvt. Company recruits a lot of Experienced(1 to 3+ Years) candidates candidates every year based on the skills . The candidates with BA(Accountancy, Arabic, Bank Management, Book Keeping and Accountancy, Business Economics, Business Management, Commerce, Economics, English, Geography, History), B.Com are selected to full fill the vacancies in Others job field. The candidates nearby Mumbai(Lower Parel ) can apply for Associate - Online Reputation Managment position in Netscribes I Pvt.. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Netscribes I Pvt. recruitment, candidates are mostly chosen for the department of Others . To learn more about the current jobs and other details, it is better to go through official site of Netscribes I Pvt. and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Netscribes I Pvt. and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Netscribes I Pvt. and near your city and get a secured career.
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