Associate Product Management Jobs in Bangalore - CloudInfra

Associate Product Management

CloudInfra

0 Years

Not disclosed

Expired

Posted: 06 Jan 22

Job Description

About the internship

Selected intern's day-to-day responsibilities include:

1. Respond to customer queries in a timely and accurate way, via phone, email, or chat
2. Identify customer's needs and help customers use specific features
3. Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
4. Update our internal databases with information about technical issues and useful discussions with customers
5. Monitor customer complaints on social media and reach out to provide assistance
6. Share feature requests and effective workarounds with team members
7. Inform customers about new features and functionalities
8. Follow up with customers to ensure their technical issues are resolved
9. Gather customer feedback and share with our product, sales, and marketing teams

Skill(s) required

Email Marketing

English Proficiency (Spoken)

English Proficiency (Written)

Who can apply

Only those candidates can apply who:

are available for full time (in-office) internship

have relevant skills and interests

Other requirements

1. Must be a great communicator

2. Someone who enjoys problem-solving and weighing client goals and feature requests against the timeline, budget, and teams' capabilities

3. Self-directed learners with enthusiasm and a can-do attitude