Associate Production Support Engineer Jobs in Bangalore - Bidgely
Job Description
Eligibility:
- BE/Btech, B.Sc, BCA graduates from 2017 & 2018 batch with no backlogs
Job Overview:
Bidgely is looking for an extraordinary and dynamic Associate Product Support Engineer to be a part of the Support Services team at Bidgely which include team members in Bangalore and the Mountain View, California. You must have a passion for superior customer satisfaction as part of a successful consumer-facing global product organization. You must be a good problem-solver and trouble-shooter yourself and should be able to work across geographies and time zones to manage customers across the globe. Be part of a highly energetic and innovative team and create customer delight as a differentiator for Bidgely.
Job Description:
- Resolve production issues and utility customer issues in a timely manner and ensure Service
- Level Agreement (SLA) compliance. Should be hands-on enough to do the technical
- trouble-soothing as well as mentor the team.
- Monitor production alerts and dashboards to find production issues proactively and report to
- appropriate teams.
- Coordinate with internal teams – operations, engineering, production support, and customer
- success to resolve production issues in a timely manner. Conduct daily and weekly meetings to
- prioritize and track progress on production issues. Escalate internally as appropriate.
Desired Skills:
- Flexible to work on late night shifts or early morning hours in office premises on a
- rotational basis.
- Knowledge on troubleshooting. Strong analytical and problem-solving skills.
- Basics on Shell/Perl scripts, SQL, Unix and Java
- Knowledge of AWS will be added Advantage.
- Excellent written and verbal communication skills, ability to explain technical issues clearly to
- non-technical users.
Salary: 4 LPA
Job Location: Bangalore
Job Particulars
Role it software engineer
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id567258
Job Category IT/Software , BSc/BCA/BBM , Analyst / Analytics , Logistics / Transportation
Locality Address
State Karnataka
Country India
About Company
Bidgely (which means "electricity" in Hindi) is a disruptive technology startup, building an innovative energy monitoring solution that is radically changing consumer perspective on energy efficiency.
We have developed ground-breaking analytics that can itemize home energy usage data to the appliance level without using any plug-level monitors. Now, we are setting out to deliver this technology to millions of households across the world and capture a market that is predicted to be billions of dollars in the next few years.
The combination of big data in energy, data mining and consumer advertising come together to make this world a greener place by helping reduce energy consumption on a massive scale. We are funded by one of the top
cleantech VCs in Silicon Valley. More details about the company at http://www.bidgely.com
How We Got Here Bidgely was founded in 2011 by Abhay Gupta and Vivek Garud, who were united by a passion to change the way we think about our home energy consumption and a vision for a low-cost technology that could achieve global impact. From its origins of two guys in a garage in Mountain View, CA with a big idea, Bidgely quickly grew into a team of brilliant data scientists, engineers, salespeople and marketers housed near downtown Sunnyvale, CA with a real product used by thousands of consumers. Our lead investors are Khosla Ventures.
Where We're Going And we're just getting started. There are 5.6 billion people with access to electricity across the world today, and this will only continue to grow. We want to be a tool for every household everywhere to understand their energy usage and make informed decisions that are good for their pocketbooks and good for the planet. We won't stop until we get there.
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