Associate Software Engineer Jobs in Bangalore - Randstad
Associate Software Engineer
Randstad
Expired
Posted: 19 Feb 19
Job Description
Working in 24/7 environment, supporting enterprise customer DataCentre Technologies.
Monitoring Infra monitoring tools, consoles, mailbox and ticketing in ITSM tool.(IT service management)
Receiving customer calls and logging tickets in ITSM tool.
Event management for the tickets, following up with internal teams, customers and vendors.
Responsible in meeting resolution SLA.
Prepare reports - daily/weekly/monthly reports.
Follow up with customers to ensure issue has been resolved.
Follow standard help desk procedures
Routing calls / cases to respective teams Skill based routing
Monitoring Infra monitoring tools, consoles, mailbox and ticketing in ITSM tool.(IT service management)
Receiving customer calls and logging tickets in ITSM tool.
Event management for the tickets, following up with internal teams, customers and vendors.
Responsible in meeting resolution SLA.
Prepare reports - daily/weekly/monthly reports.
Follow up with customers to ensure issue has been resolved.
Follow standard help desk procedures
Routing calls / cases to respective teams Skill based routing
Job Particulars
Role others
Education BBA/BBM, BE/B.Tech, BSc, Other Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id567852
Job Category BSc/BCA/BBM , Analyst / Analytics , Logistics / Transportation
SkillsASP.NET Java Troubleshooting International BPO Network Security OOPS Server Administration VB.Net Voice Support
Locality Address Electronic City
State Karnataka
Country India
About Company
Randstad India is a division of Dutch-based Randstad Holding NV, a Dutch multinational human resource consulting firm headquartered in Diemen, the Netherlands
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