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Associate Software Engineer Jobs in Bangalore - Randstad

Associate Software Engineer

Randstad
salary-icon 15000 - 22000 Monthly
qualification-icon BBA/BBM, BE/B.Tech, BSc, Other Graduate
Expired

Posted: 19 Feb 19

Job Description

Working in 24/7 environment, supporting enterprise customer DataCentre Technologies.
Monitoring Infra monitoring tools, consoles, mailbox and ticketing in ITSM tool.(IT service management)
Receiving customer calls and logging tickets in ITSM tool.
Event management for the tickets, following up with internal teams, customers and vendors.
Responsible in meeting resolution SLA.
Prepare reports - daily/weekly/monthly reports.
Follow up with customers to ensure issue has been resolved.
Follow standard help desk procedures
Routing calls / cases to respective teams Skill based routing

Job Particulars

Role others
Education BBA/BBM, BE/B.Tech, BSc, Other Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id567852
Locality Address Electronic City
Country India

About Company

Randstad India is a division of Dutch-based Randstad Holding NV, a Dutch multinational human resource consulting firm headquartered in Diemen, the Netherlands
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