Associate Software Engineer // Technical support Engineer International Voice Jobs in Bangalore - RANDSTAD INDIA PRIVATE LTD
Job Description
- We are hiring for HelpDesk Server Support position for a 29 billion dollar organisation with 66000 employee across the globe.
Designation: Associate Software Engineer
Level: L0 (Help Desk Engineer)
International voice
Free Pick up and Drop
Rotational Shift and off
Salary: Upto 3LPA
Good customer handling skills and basic knowledge in data centre technologies like Server/Storage/Network, working in a 24/7 environment.
PRIMARY RESPONSIBILITIES
Working in 24/7 environment, supporting enterprise customer DataCentre Technologies.
Monitoring Infra monitoring tools, consoles, mailbox and ticketing in ITSM tool.
Receiving customer calls and logging tickets in ITSM tool.
Event management for the tickets, following up with internal teams, customers and vendors.
Responsible in meeting resolution SLA.
Prepare reports - daily/weekly/monthly reports.
Follow up with customers to ensure issue has been resolved.
Follow standard help desk procedures
Routing calls / cases to respective teams Skill based routing
Walk In :
Randstad India Pvt ltd -
#147, 2nd Floor, Anjaneya Tech Park, Old Airport Road, Kodihalli
Bangalore - 560 008, India
( Note - We do not work on Saturday & Sunday )
Time- 9.30AM to 3PM
Contact person - Sushmitha -
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id524986
Job Category Tech Support , Analyst / Analytics , Logistics / Transportation
Locality Address
State Karnataka
Country India
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