Associate software engineer || Technical support || Voice Jobs in Bangalore - RANDSTAD INDIA PRIVATE LTD
Job Description
Greetings from Randstad!
- We are hiring for HelpDesk Server Support position for a 29 billion dollar organisation with 66000 employee across the globe.
- We are hiring Freshers( Any Graduation) for HP Enterprise for the Server Support Division.
- No Post graduates
Designation: Associate Software Engineer
Level: L0 (Help Desk Engineer)International voice
Free Pick up and Drop
Rotational Shift and off
- Salary: Upto 3LPA
Job Description
Good customer handling skills and basic knowledge in data centre technologies like Server/Storage/Network, working in a 24/7 environment.
PRIMARY RESPONSIBILITIES
Working in 24/7 environment, supporting enterprise customer DataCentre Technologies.
Monitoring Infra monitoring tools, consoles, mailbox and ticketing in ITSM tool.
Receiving customer calls and logging tickets in ITSM tool.
Event management for the tickets, following up with internal teams, customers and vendors.
Responsible in meeting resolution SLA.
Prepare reports - daily/weekly/monthly reports.
Follow up with customers to ensure issue has been resolved.
Follow standard help desk procedures
Routing calls / cases to respective teams Skill based routing
- Walk In 21st, and 22nd Nov
- Randstad India Pvt ltd -
#147, 2nd Floor, Anjaneya Tech Park, Old Airport Road, Kodihalli
Contact person - Sushmitha -
Job Particulars
Role others
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id513846
Job Category BSc/BCA/BBM , Analyst / Analytics , Logistics / Transportation
Locality Address
State Karnataka
Country India
About Company
.World's No.1 HR service
Jobs By Location
Bangalore
Ahmedabad
Delhi
Noida
Mumbai
Pune
Gurgaon
Kolkata
Hyderabad
Chennai
Others also searched for
Job & career videos Subscribe
