Associate Support Engineer Jobs in Bangalore - Renowned IT Company
Job Description
Associate Support Engineer
Install, configure, monitor & maintain computer applications & networks
Configure operating systems.
Prioritize and manage the workflow along with resolving issues related to the network
Diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion
Design computer systems to meet the requirements of the organization or clients.
Possess the ability to learn and work on changing and emerging technologies.
First point of contact for clients for issues concerning their computer systems and equipment.
Keep track of users’ system issues until they are resolved by adhering to the agreed timelines.
Resolve complex problems, interact with clients through phone, emails, or chats, and provide unambiguously written instructions or technical manuals.
Follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments.
Provide accurate feedback to customers promptly.
Ensure proper logging of all issues.
Follow up with clients to make sure their computer systems are functioning properly after troubleshooting.
Document technical knowledge in the knowledge database.
Train people on how to use different types of systems.
Monitor daily performance of technical systems.
Help organizations deploy new software or hardware system
Job Types: Full-time, Fresher
Job Particulars
Role engineer core non it
Education BE/B.Tech
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1388396
Job Category Core Technical
Locality Address
State Karnataka
Country India
About Company
Renowned IT Company
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