Associate Tech Support Jobs Opening in Crown Veterinary Services Pvt Ltd at Churchgate, Mumbai

Associate Tech Support

Crown Veterinary Services Pvt Ltd

0 Years

25000 - 28000 Monthly

Expired

Posted: 31 Mar 23

Job Description

Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with client

More information about this Associate Tech Support Job

Please go through the below FAQs to get all answers related to the given Associate Tech Support job

What are the job requirements to apply for this Associate Tech Support job position?
- Ans: A candidate must have a minimum of fresher as an Associate Tech Support

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, Certificate Course (ITI), 12th Pass (HSE), Other Course
What are the salary requirements for this job?
- Ans: The salary range is between 25000 and 28000 Monthly. The Salary will depend on the interview. This Associate Tech Support is a Full Time in Mumbai.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Associate Tech Support is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Associate Tech Support position?
- Ans: There are immediate 1 job openings for Associate Tech Support in our Organisation.