Freshersworld - HomeFreshersworld - Home
ad

Associate / Technical Analyst (Service Desk) Jobs in Thiruvananthapuram - Allianz Cornhill Information Services Pvt Ltd Technopark

Associate / Technical Analyst Service DeskWalkin
Allianz Cornhill Information Services Pvt Ltd Technopark
Allianz Cornhill Information Services Pvt Ltd Technopark
Last Date 23 Apr 2017

Allianz Cornhill Information Services Pvt Ltd Technopark - Job Details

Date of posting: 18 Apr 17

Job Title:  Associate / Technical Analyst (Service Desk)

Company: Allianz Cornhill Information Services Pvt Ltd

Location: Technopark, Trivandrum

Job description: 

  • Maintenance of 70% first line fix rate
  • Call, Incident, Problem and Desktop Change Management through logging, escalation and resolution using Peregrine Service Centre and remote support tools, including the Knowledge Base, Wiki
  • Raising accurate tickets within Service Centre
  • Assignment of calls/ requests/ incidents to internal and external support teams where calls cannot be fixed by the Service Desk
  • Incident management encompassing incidents assigned to other support teamsSetting customer expectation by allocating an appropriate priority to an incident

Preferred skills:

  • Excellent written and verbal communication skills.
  • Demonstrably high focus on customer service.
  • Must have excellent interpersonal/customer liaison skills (telephone and face to face) as the role will come into contact with all levels within the business and IT.
  • Must be a good team player.
  • Flexible, ‘can-do’ attitude and willing to take responsibility.
  • Ability to work unsupervised and to make decisions based on information available.
  • Should have excellent probing and trouble shooting skills.
  • Strong team player with a positive attitude and outlook

Hiring Process : Walk - In

Job Role : Others

About Allianz Cornhill Information Services Pvt Ltd Technopark

Technopark is the IT hub of the State of Kerala, and based in Trivandrum which can rightfully claim to be the knowledge capital of the region. Technopark provides world class, robust and failsafe physical, power and datacom infrastructure, offering a no compromise yet low cost enabling environment for IT industry that is leveraged by its occupant companies for a competitive advantage.  

People who view this job also look for jobs with following keywords

Fully solved online mock placement papers with latest test pattern,count down timer,detail test analysis with answer and explanation is available at Power Placement Preparation:P3.
Start your preparation now with P3 and increase your success probabiltiy.

Allianz Cornhill Information Services Pvt Ltd Technopark recruiting Associate / Technical Analyst Service Desk fresher’s in Thiruvananthapuram. The Allianz Cornhill Information Services Pvt Ltd Technopark vacancies for Associate / Technical Analyst Service Desk is filled through Walk - In etc.
Allianz Cornhill Information Services Pvt Ltd Technopark jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills -Team Building, Troubleshooting. The candidates with Any Graduate are selected to full fill the vacancies in Others job field. The fresher’s applying for Associate / Technical Analyst Service Desk should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Allianz Cornhill Information Services Pvt Ltd Technopark recruitment, fresher’s are mostly chosen for the department Others. To learn more about the current jobs and other details, it is better to go through official site of Allianz Cornhill Information Services Pvt Ltd Technopark and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Allianz Cornhill Information Services Pvt Ltd Technopark and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.