Associate Technical Consultant Jobs in Hyderabad - Blue Yonder
Associate Technical Consultant
Blue Yonder
0 to 3 Years 
Not disclosed 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, Vocational Training, BFA, BSW 
Expired
Posted: 24 Jun 20
Job Description
Job Description
Job Responsibilities
Desired Experience: Fresher
Location: Bangalore
Designation: Associate Technical Consultant
Shifts: Flexible for Rotational Shifts (No Night Shift)
No. of Positions: 01
Our Values
Find Out Here
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours.
Job Responsibilities
- Be able to understand customer raised issues and take appropriate actions to resolve the same – Cloud /SaaS
- Own and resolve all cases for global customers, adhering to defined SLA’s
- Document learnings and create knowledge articles for repeated cases
- Replicate and maintain customer environments
- Maintain knowledge of customer solution and customization
- Maintain sense of urgency and swiftness with all customer interactions
- Ability to work in shifts and be flexible with the timings
- Meet organization and team level goals
- Improve Customer Satisfaction by providing quality and timely solutions to reported issues and follow-up until closure
- Identify areas of improvement and scope of automation on routine tasks or activities
- Undertake KT for customer transitions, validate transition checklist
- Help in meeting team level goals and be a team player
- Improve Customer Satisfaction through departmental metrics
- Excellent communication and interpersonal skills to interact with internal and external stakeholders with emphasis on follow through and reporting
- Knowledge on IT infrastructure OS – Windows, Unix DB – RDBMS Concepts, Oracle, MS SQL Server, SQL/ PL SQL
- Knowledge on Splunk or AppD – Good understanding of Splunk or AppD in terms of analysing errors / critical business transactions, setting up dashboards and alerts.
- Programming Language: C, C++, Java, Python, Scripting (Powershell)
- Web-application: Understanding of 3-tier web application architecture
- Miscellaneous Skills: Excellent communication, Inter-personal, Analytical and Problem-solving skills
- Application Related – TMS, Basics of SCM applications Architecture, Basics of Integration, Apache /IIS
- Knowledge of Blue Yonder/ other Transportation Management and Logistics Solutions
- Hands-On experience in product setup, configuration, customization, enhancement
- Domain knowledge: Understanding of Transportation Management domain. Understanding how TMS integrates with other systems like WMS etc. Any industry specific experience is a big plus.
- Conceptual knowledge on listed areas of functionalities in TMS – Shipments, Loads and its lifecycle, Master Data Setups, Tendering, Optimizations, Vouchers, Reports, etc.
- Platform: Working knowledge on Windows OS and experience in working Azure platform.
Desired Experience: Fresher
Location: Bangalore
Designation: Associate Technical Consultant
Shifts: Flexible for Rotational Shifts (No Night Shift)
No. of Positions: 01
Our Values
Find Out Here
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours.
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, Vocational Training, BFA, BSW
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id948863
Job Category Diploma , BSc/BCA/BBM , Tech Support
Locality Address
State Telangana
Country India
About Company
Blue Yonder
Blue Yonder TMS Consultant (TMS – Transportation Management System) will be responsible to work with global functional & technical teams under various customer engagements to gather and understand the technical / functional reported issues/problems and drive towards solutions and fixes. Individual will work with region customers/stakeholders to rollout, support our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction. Individual should be passionate about working with new technologies, products and demonstrate ability to learn quickly, have good interpersonal & communication skills– verbal & written.
Blue Yonder TMS Consultant (TMS – Transportation Management System) will be responsible to work with global functional & technical teams under various customer engagements to gather and understand the technical / functional reported issues/problems and drive towards solutions and fixes. Individual will work with region customers/stakeholders to rollout, support our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction. Individual should be passionate about working with new technologies, products and demonstrate ability to learn quickly, have good interpersonal & communication skills– verbal & written.
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