Associate Technical Support Engineer Jobs in Bangalore - Hortonworks
Job Description
What will you do?
- As a Associate Technical Support Engineer, you will provide support to our customers for diagnosing, reproducing, and fixing Hadoop related issues.
- You will troubleshoot the Hortonworks Data Platform in multiple types of environments and take ownership of problem isolation and resolution, and bug reporting.
- To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem solving skills.
- Resolve customer problems via telephone, email or remote access
- Maintain customer loyalty through integrity and accountability
- Research customer issues in a timely manner and follow up directly with the customer with recommendations and action plans
- Escalate cases to management when customer satisfaction comes into question
- Escalate cases to the engineering team when the problem is beyond the scope of technical support or falls out of the support team’s expertise
- Maintain control and management of the overall resolution for any escalated case, even when cross-functional groups are involved
- Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues
- Participate in technical communications within the team to share best practices and learn about new technologies and other ecosystem applications
- Participate in the on-call rotation with other Technical Support Engineers
- Actively participate in the Hadoop community to assist with generic support issues
- Learn as much about Hadoop as you can!
Job Particulars
Role engineer core non it
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id384216
Job Category Core Technical
Locality Address
State Karnataka
Country India
About Company
Hortonworks is a leading innovator in the industry, creating, distributing and supporting enterprise-ready open data platforms and modern data applications. Our mission is to manage the world’s data. We have a single-minded focus on driving innovation in open source communities such as Apache Hadoop, NiFi, and Spark. We along with our 1600+ partners provide the expertise, training and services that allow our customers to unlock transformational value for their organizations across any line of business. Our connected data platforms powers modern data applications that deliver actionable intelligence from all data: data-in-motion and data-at-rest. We are Powering the Future of Data™.
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