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Associate Technical Support Engineer Jobs in Bangalore - Hortonworks

Associate Technical Support Engineer
Hortonworks
Hortonworks
Last Date 09 Apr 2018

Hortonworks - Job Details

Date of posting: 08 Feb 18
What will you do? 
  • As a Associate Technical Support Engineer, you will provide support to our customers for diagnosing, reproducing, and fixing Hadoop related issues. 
  • You will troubleshoot the Hortonworks Data Platform in multiple types of environments and take ownership of problem isolation and resolution, and bug reporting. 
  • To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem solving skills. 
  • Resolve customer problems via telephone, email or remote access
  • Maintain customer loyalty through integrity and accountability
  • Research customer issues in a timely manner and follow up directly with the customer with recommendations and action plans
  • Escalate cases to management when customer satisfaction comes into question
  • Escalate cases to the engineering team when the problem is beyond the scope of technical support or falls out of the support team’s expertise 
  • Maintain control and management of the overall resolution for any escalated case, even when cross-functional groups are involved
  • Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues
  • Participate in technical communications within the team to share best practices and learn about new technologies and other ecosystem applications
  • Participate in the on-call rotation with other Technical Support Engineers
  • Actively participate in the Hadoop community to assist with generic support issues
  • Learn as much about Hadoop as you can!

Hiring Process : Face to Face Interview, Telephonic Interview

About Hortonworks

Hortonworks is a leading innovator in the industry, creating, distributing and supporting enterprise-ready open data platforms and modern data applications. Our mission is to manage the world’s data. We have a single-minded focus on driving innovation in open source communities such as Apache Hadoop, NiFi, and Spark. We along with our 1600+ partners provide the expertise, training and services that allow our customers to unlock transformational value for their organizations across any line of business. Our connected data platforms powers modern data applications that deliver actionable intelligence from all data: data-in-motion and data-at-rest. We are Powering the Future of Data™.
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Hortonworks recruiting Associate Technical Support Engineer fresher’s in Bangalore. The Hortonworks vacancies for Associate Technical Support Engineer is filled through Face to Face Interview, Telephonic Interview etc.
Hortonworks jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills . The candidates with CS, BE/B.Tech are selected to full fill the vacancies in Engineer (Core, Non-IT) job field. The fresher’s applying for Associate Technical Support Engineer should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Hortonworks recruitment, fresher’s are mostly chosen for the department Engineer (Core, Non-IT). To learn more about the current jobs and other details, it is better to go through official site of Hortonworks and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Hortonworks and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.