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Answering telephonic inquiries in a timely manner.
Deferring queries to your line manager if you are unable to answer them.
Prior experience as a customer service specialist or equivalent, ideally within a similar setting.
Sales experience is highly advantageous.
Computer literate with an above-average typing speed.
Superb verbal and written communication skills.
Receiving or making a high volume of calls from or to customers.
Responding efficiently to customers and creating a positive experience.
Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence.
Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.
Job Summary
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