Associate - TMD Support Job in For a client of TeamLease Services Ltd at Gurgaon
FEATURED JOBAssociate - TMD Support
program and deployed by the company.
0.6 to 1 Years 
18000 - 30000 Monthly 
LLM, B.Arch, Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, B.Pharm, BA, M.Arch, M.Com, M.Pharm, MA, BBA/BBM, BCA, BDS, BE/B.Tech, MBA/PGDM, BEd, BHM, BSc, MCA, MD, MDS, ME/M.Tech, BVSc, CA, CS, ICWA, LLB, MBBS, MEd, MHM, MS, MSc, MSW, PG Diploma, 10th Pass (SSC), 12th Pass (HSE), No Education/Schooling, Upto 9th Std, Vocational Training, B.Design, B.FashionTech, BFA, BAMS, BHMS, MVSc, B.P.Ed, MPEd, B.F.Sc(Fisheries), M.F.Sc(Fisheries), BSW, Other Graduate, Other Post Graduate 
Job Description
First Point of Contact for users to report Technical issues
Record all interactions through call, email or chat in the Ticketing System. Resolve issues under support boundaries and route issues beyond scope to the respective Support Groups.
First Line Troubleshooting to be done completely using the available resources and documented before assigning/routing the tickets to the L2 Groups.
Ensure reported issues are responded and addressed as per the defined SLA timelines
To work towards effective and timely resolution of issues.
Document the Learnings and contribute Knowledge Articles
Timely Communication of Priority Issues to the respective stakeholders and coordinate until resolution.
Document detailed and accurate notes, record them on ITSM tool
Windows & Smartphones: Windows operating system knowledge (e.g. Windows 7, 8.1, 10), Windows smartphone and telecommunication knowledge. COTS (standard SW, standard HW)
O365: Understanding of Microsoft Office (e.g. Office 365)
