Associate travel consultant Jobs in Bangalore - BCD Travel India Pvt Ltd

Corporate Travel Consultant
BCD Travel India Pvt Ltd
BCD Travel India Pvt Ltd
Last Date 07 Sep 2021
This Job is Expired

BCD Travel India Pvt Ltd - Job Details

Date of posting: 09 Jul 21

Where will your career take you?
We're not just any travel management company.
We help clients travel smart and achieve more

Corporate Travel Consultant

Job Summary:

The Corporate Travel Consultant is responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.).

The travel consultant is the primary point of contact for the customer and provides active travel consultation towards the business customers, including providing travel details and up-selling of the related product.

Essential Duties and Responsibilities:

Handling incoming requests - 

  • Uses the BCD Travel tools and systems to complete requests
  • Search and confirm travel reservations for the customer
  • Understands and accurately applies client travel policy and requirements to each interaction
  • Provide general travel advice to travelers
  • Responds to requests accurately and completely
  • Understands and accurately applies travel supplier rules
  • Maintains current knowledge of the state of the various travel industries supported
  • Provides the customer with the required industry information, such as low fares, exchange costs and penalties
  • Can fulfill basic requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
  • Supports BCD Travel and client-driven initiatives

Problem-solving -  

  • Appropriately responds to customers inquiries
  • Performs follow-up as needed and within the time frame promised to the customer
  • Seeks assistance from others for the resolution as appropriate
  • Accurately processes the complaint (BCD Travel systems and processes and procedures)
  • Begins to demonstrate empathy in customer interactions to diffuse emotion during adversity
  • Occasionally uses statements to the customer to validate a clear understanding of the customer's needs
  • Focuses on the resolution versus the cause of the problem

Quality - 

  • Meets individual and team goals
  • Correctly uses the telephone systems
  • Completes reservations with a minimum of errors
  • Generally follows BCD Travel call/email guidelines
  • Adheres to BCD Travel policies and procedures to maintain quality control
  • Provides the customer a full recap of the confirmed itinerary

Service Excellence -  

  • Responds to the customer promptly
  • Provides the customer his/her undivided attention
  • Listens and captures information from the customer
  • Responds appropriately
  • Asks questions targeted to encourage complete responses
  • Creates rapport with the customer
  • Matches the customer's tone and pace
  • Keeps the interaction moving forward
  • Offers suggestions to the customer and anticipates needs
  • Is mindful of the client service level agreement in all transactions

Teamwork and communication - 

  • Provides constructive feedback on daily operational processes and commercial relationships with customers when asked
  • Completes tasks as assigned
  • Willingly offers assistance to team members within and across teams
  • Uses positive language and word choices to avoid negative customer reactions
  • Matches the customer's tone and pace
  • Applies proper BCD Travel communication guidelines and standards (clear, concise and personal) to interactions

Qualifications: 

  • Prior experience in a customer service-oriented position
  • Strong verbal and written communication skills in designated languages
  • Ability to work flexible hours
  • Demonstrated understanding of customer servicing excellence
  • Proven ability to handle multiple priorities simultaneously
  • Ability to work independently, exercising discretion and  judgment

Job Summary

Job Type : Full Time
Hiring Process : Telephonic Interview, Group Discussion
Who can apply : Freshers
State : Karnataka
Country : India

About BCD Travel India Pvt Ltd

BCD Travel was founded on Jan. 3, 2006, when BCD Group announced its decision to purchase TQ3 Travel Solutions Management Holding GmbH and a majority interest in The Travel Company. These two companies were combined with WorldTravel BTI under one ownership to form BCD Travel. The company formally began trading under its new brand on March 31, 2006. BCD Travel has its global headquarters in Utrecht and regional headquarters in Atlanta, London and Singapore.About BCD TravelBCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive, and help them make good choices on the road. We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals. In short, we help our clients travel smart and achieve more. 
This Job is Expired
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
International Technical Chat support
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com...
Customer Relationship Manager
B.Com, M.Com, BBA/BBM, BCA, BE/B.Tech...
BPO, Business Development, Customer Care Executive, Customer Relationship...
ATM Officer/Cash Officer
Diploma, B.Com, BA, BCA, CA...
BPO, Business Development, Customer Care Executive, Customer Relationship...
Manager - Commercial Business Services Controlling Team leader
B.Com, BA, M.Com, MA
BPO, Business Development, Customer Care Executive, Customer Relationship...

People who view this job also look for jobs with following keywords

Fully solved online mock placement papers with latest test pattern,count down timer,detail test analysis with answer and explanation is available at Power Placement Preparation:P3.
Start your preparation now with P3 and increase your success probabiltiy.

Need a Institute/Coaching Class?

IT Courses / Govt Exam Preparation

Higher Studies / Studies Abroad

Post an enquiry and get instant responses from institutes and best Coaching Classes in your city

BCD Travel India Pvt Ltd recruiting Corporate Travel Consultant candidates nearby Bangalore(Bannerghatta Road ).BCD Travel India Pvt Ltd vacancies for Corporate Travel Consultant is recruited through Written-test, Face to Face Interview etc.
BCD Travel India Pvt Ltd Company recruits a lot of candidates every year based on the skills BPO, Business Development, Customer Care Executive, Customer Relationship.... The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, 12th Pass (HSE), BFA, Vocational Training, PG Diploma, MSc, Certificate Course (ITI), Diploma, B.Com, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Bangalore(Bannerghatta Road ) can apply for Corporate Travel Consultant position in BCD Travel India Pvt Ltd. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the BCD Travel India Pvt Ltd recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of BCD Travel India Pvt Ltd and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of BCD Travel India Pvt Ltd and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in BCD Travel India Pvt Ltd and near your city and get a secured career.